1. The challenge of services for new registries Giovanni Seppia Cape Town, November 30, 2004

2. The grass is greener on the other side of the fence…

3. Registry start-up phase Policy procedures: Restricted Unrestricted Decided by: –Local Internet Community –Internal Committee Transparency

4. Registry start-up phase

5. Sunrise: Exclusive period of time for trademark and service mark holders to make reservations and preserve their marks during the roll-out of the new TLDs “eu” Prior to commencing.eu registration on a first-come-first- served basis and in accordance with EU Regulation 733/2002 and EC Regulation 874/2004, there will be a sunrise period (phased registration) to allow public bodies and holder of prior rights to a name to apply for the corresponding “eu” domain name

6. Registry start-up phase After sunrise: First come first serve Lottery model

7. Registry start-up phase Promoting domain names: Close interaction with the LIC Commercial campaigns, including promotional fares Developing continuous dialogue with registrars

8. Registry start-up phase Relevant aspects: Procedures automation Prices Level of bureaucracy

9. Registry start-up phase “be” example to shape its look Commercial campaign –.be yourself New logo

10. Registry start-up phase

11. Registry- registrars relationship Criteria to be accredited: Technical stability Corporate status Financial stability Organisational stability Other Less than 25% of registries reviews these criteria regularly

12. Registry-registrars relationship Code of conduct: In order to ensure that the domain name holder can count on reliable information and a quality, some registries have proposed a code of conduct to registrars Eg. DNS.BE Most code of conducts are based on voluntary principles, but help the users to trust the all process The new “eu” domain registrars will be invited to participate in building a code of practice. Those registrars who sign up to the code will be able to display the code of conduct logo and the list of accredited registrars published on EURid's web site will indicate which registrars have the code of conduct label.

13. Registry-registrars relationship Training activities: Most of the registries offer their registrars training activities on: –Technical aspects –Administrative issues –Legal matters Usually these activities are free of charges Moreover, certain regional organisations, like CENTR, provide training activities and workshops for registries on many topics such as IDNs, registry-registrars relationship,…

14. Registry-registrars relationship Communication tools: E-mail lists Regular meetings Help-desks Newsletter Dedicated web interfaces

15. Registry-registrars relationship Help-desks significant aspects: Working hours Languages Time for processing requests Customer satisfaction follow-up Different expertise of the operators

16. Registry-registrars relationship Web interfaces: Wide accessibility highly desirable –EU communication on web accessibility standards Usually, divided in two sections: –Public information –Restricted information for registrars or ISP

17. Shared secondary servers Most large registries informally offer free secondarying services for smaller registries Similar, some "well known hosts", RIPE etc, offer free secondaries also Some - usually equally sized registries - do secondary swapping arrangements, where each will host each others servers. This principle relies on registries having similar requirements and having similar facilities to share CENTR examines opportunities to locate secondaries via different agreements (at IXs, via Anycast networks) and presents these opportunities to its members

18. Information sharing Treasure other registries experiences (the grass is greener…) via: –Discussion lists –Regional organisations –International meetings –Best practices doc

19. Questions? giovanni@centr.org