1. © U PSTREAM A CADEMY 2011 1 W ORLD C LASS T RAINING: G ETTING Y OUR F IRM O N T RACK P RESENTED BY S AM M. A LLRED, F OUNDER & D IRECTOR O F U PSTREAM A CADEMY G UIDE C ONFERENCE C ALL #2 ELA Year 2011 - 2012 P RESENTED BY S AM A LLRED F OUNDER AND D IRECTOR OF U PSTREAM A CADEMY

2. © U PSTREAM A CADEMY 2011 2 P RESENTATION R OADMAP 1.Quick review of ELA progress through September 2011 2.Skills training for guides 3.Questions and answers

3. © U PSTREAM A CADEMY 2011 3  Q UICK R EVIEW O F ELA P ROGRESS T HROUGH S EPTEMBER

4. © U PSTREAM A CADEMY 2011 4 L EADERSHIP T RAINING F ORUMS We have conducted four leadership training forums so far this program year. ELA participants in each of the three years of the program have been well prepared to respond to pre-assigned questions.

5. © U PSTREAM A CADEMY 2011 5 Please remember that participants need to share with you what they learn from each forum and what they are going to do as a result. The emphasis is on listening to learn, learning to do, doing to become. L EADERSHIP T RAINING F ORUMS

6. © U PSTREAM A CADEMY 2011 6 ELA participants have selected a Leadership Project and have until May 31, 2012 to complete this project. An ELA Project Summary will be emailed to all participants and guides in the coming weeks. L EADERSHIP P ROJECT

7. © U PSTREAM A CADEMY 2011 7 All participants needs to complete their goals by May 31, 2012. It is very important that participants calendar the goals they are going to work on. This process of calendaring goals will keep them on track and will result in a higher quality of focus and execution on each goal. L EADERSHIP D EVELOPMENT G OALS

8. © U PSTREAM A CADEMY 2011 8 Participants received the following updates to their binders:  Updated participant bios  LTF Presentations and CDs ELA B INDER U PDATES

9. © U PSTREAM A CADEMY 2011 9 HeadWaters Leadership Conference 2011 July 14-15, 2011  Denver, Colorado Blueprint for Excellent Retreat July 25-26, 2011  Helena, Montana BestPractices Conference 2011 October 27-28, 2011  Chicago, Illinois Emerging Leaders Conferences Fall 2011  September 29-30, 2011  Washington DC Winter 2012  January 12-13, 2012  Las Vegas, NV M AJOR UA E VENTS 2011-2012

10. © U PSTREAM A CADEMY 2011 10  S KILLS T RAINING F OR G UIDES

11. © U PSTREAM A CADEMY 2011 At our ELA Conference in September, I delivered the following presentation: If You’re Looking for a Great Ride – Get in the Driver’s Seat Here are 10 principles of personal development we discussed in the session. 11

12. © U PSTREAM A CADEMY 2011 1. B E W ILLING T O W ORK H ARD Hard work is a key to success, so work diligently on any project you undertake. “Opportunity is missed by most people because it comes dressed in overalls and looks like work.” Thomas A. Edison 12

13. © U PSTREAM A CADEMY 2011 Developing a reputation as a hard worker takes more than just a desire to work hard. While many things each day are out of your control, you do control your own effort, attitude and desire. 13

14. © U PSTREAM A CADEMY 2011 14 Show up early Plan the next day before you leave Reach out for responsibility Develop the discipline to do difficult things early each day Become a master at managing your time K EYS T O W ORKING H ARD

15. © U PSTREAM A CADEMY 2011 2. P LAY T O Y OUR S TRENGTHS It is a false assumption to believe that everyone can learn to be really good at everything. Take the time to discover your strengths and be sure to play to your strengths throughout your career. 15

16. © U PSTREAM A CADEMY 2011 This book by Marcus Buckingham & Donald O. Clifton represents breakthrough thinking about how to help individuals play to their strengths. 16

17. © U PSTREAM A CADEMY 2011 Most Common Assumptions About People: “Each person can learn to be competent in almost anything.” “Each person’s greatest room for growth is in his or her areas of greatest weakness.” Pg. 7 17

18. © U PSTREAM A CADEMY 2011 “These are the two assumptions that guide the world’s best managers: 1. Each person’s talents are enduring and unique. 2. Each person’s greatest room for growth is in the areas of his or her greatest strength.” Pg. 8 18

19. © U PSTREAM A CADEMY 2011 A talent or strength is “any recurring pattern of thought, feeling, or behavior that can be productively applied.” This idea/concept of playing to your strengths is easy to buy in to, but difficult to implement. 19

20. © U PSTREAM A CADEMY 2011 3. B ECOME A N E XPERT Too often, individuals end up in their careers becoming generalists. On a scale of 1-10, they become a 5 or 6 in a lot of different things. You will have the most successful career if you work to become an expert (8-9) in one or more areas. 20

21. © U PSTREAM A CADEMY 2011 In what knowledge or practice could I become the best in the firm, market area or country? Is this an area that plays to my strengths? Who are the known experts in this area? Is this something I can take to volume? Q UESTIONS T O C ONSIDER 21

22. © U PSTREAM A CADEMY 2011 How steep is the learning curve and what are the mile markers along the way? Are there special processes, procedures, or benchmarking data that could be developed? What articles would I write or presentations would I give if I were an expert in this field? Q UESTIONS T O C ONSIDER 22

23. © U PSTREAM A CADEMY 2011 The better you are, the greater level of autonomy you will have and the more you will be in a position to call the shots. Steve Hamilton story. 23

24. © U PSTREAM A CADEMY 2011 4. L EAVE Y OUR C OMFORT Z ONE We seldom experience any growth when we stay in the middle of our comfort zone. One of the biggest mistakes we can make is to ask too little of ourselves. It’s important to learn that we can do hard things. 24

25. © U PSTREAM A CADEMY 2011 It is often difficult to force ourselves out of a comfort zone. Often, it is easier if a coach or guide is involved in moving us to where we need to be. 25

26. © U PSTREAM A CADEMY 2011 Q UESTION What are some things you know you should do to advance your career but that you consistently resist doing? 26

27. © U PSTREAM A CADEMY 2011 5. V ALUE C ONSTRUCTIVE F EEDBACK One of the most helpful things you will receive throughout your career is open and honest feedback. Work diligently to nurture sources of constructive feedback. 27

28. © U PSTREAM A CADEMY 2011 It is very difficult for people to progress rapidly, consistently, and meaningfully if they don’t receive constructive feedback regarding their performance. Constructive feedback helps an individual to know which behaviors to continue and which behaviors to change. 28

29. © U PSTREAM A CADEMY 2011 “If you really want to be more effective at anything…you have to find a way to get constructive feedback. The absence of complaints is not a dependable indicator of the absence of opportunities to improve.” David Maister 29

30. © U PSTREAM A CADEMY 2011 6. L EARN T O A CT F OR Y OURSELF Avoid the tendency to complain about circumstances or situations. Don’t jump on others’ bandwagons. Learn to act for yourself. 30

31. © U PSTREAM A CADEMY 2011 Develop a sense of personal responsibility and accountability for your own performance in achieving desired outcomes. Refuse to make excuses or blame others. Face up to your own mistakes and focus on the realities of each situation. 31

32. © U PSTREAM A CADEMY 2011 Become accountable. Self-accountability is doing what you say you will do, to the very best of your ability, on time, and without any reminders. 32

33. © U PSTREAM A CADEMY 2011 7. B E Q UICK T O O BSERVE Every day we have opportunities to interact with others who have knowledge, talents and abilities that are different than our own. Be quick to observe others and learn from them the keys they have already learned. 33

34. © U PSTREAM A CADEMY 2011 Quadrant II includes activities that are important, but not urgent. Stephen R. Covey calls this the “Quadrant of Quality.” Quadrant II is where we do long range planning, anticipate and prevent problems, empower others, broaden our minds and abilities, and invest in our future. 8. S PEND T IME I N Q UADRANT II 34

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36. © U PSTREAM A CADEMY 2011 Jim Bosshardt The Steelhead Whisperer 9. L EARN T HE V ALUE O F P ROCESS 36

37. © U PSTREAM A CADEMY 2011 One of the keys to creating better results is to focus on processes. Consider this from John Maxwell: “We overestimate the event and underestimate the process. Every fulfilled dream occurred because of dedication to a process.” 37

38. © U PSTREAM A CADEMY 2011 10. E NJOY T HE E XPERIENCE We often get so caught up in the day-to-day routine of things that we fail to enjoy the privilege of doing what we do. 38

39. © U PSTREAM A CADEMY 2011 39  Q UESTIONS A ND A NSWERS

40. © U PSTREAM A CADEMY 2011 40 Thank You! sallred@azworld.com