1. Management & Leadership Understanding the Difference

2. Guidelines & Syllabus Welcome Welcome Biography Biography Course Guidelines Course Guidelines Reading Assignments Reading Assignments Class Assignments Class Assignments Final Exam Final Exam Attendance & Participation Attendance & Participation Office Hours Office Hours Evaluation System Evaluation System Academic Honesty Academic Honesty Syllabus Syllabus Student Profiles Student Profiles Resumes Resumes Contact Information Contact Information Questions Questions

3. Leadership vs. Management What is management? What is management? What is leadership? What is leadership? What has effected the nature of management and leadership? What has effected the nature of management and leadership? Focus will be on leadership Focus will be on leadership Your success as both a manager and leader will depend upon your willingness and ability to change Your success as both a manager and leader will depend upon your willingness and ability to change

4. Functions of Management Planning Planning Organizing Organizing Coordinating Coordinating Staffing Staffing Directing Directing Controlling Controlling Why does the gap exist between these functions and actual behavior of managers? Why does the gap exist between these functions and actual behavior of managers?

5. Management Roles Interpersonal Interpersonal figurehead, leader, liaison figurehead, leader, liaison Informational Informational monitor, disseminator, spokesperson monitor, disseminator, spokesperson Decisional Decisional Entrepreneur, disturbance handler, resource allocator, negotiator Entrepreneur, disturbance handler, resource allocator, negotiator

6. Theory of Management Skills Technical Technical Human Relations Human Relations Conceptual Conceptual Which is more important? Which is more important?

7. Traditional Management Styles Autocratic Autocratic Bureaucratic Bureaucratic Democratic Democratic Which styles are best and when? Which styles are best and when?

8. Focus vs. Vision Focus of Management Do things right Do things right Direct operations Direct operations Enforce policies and rules Enforce policies and rules Design procedures and tasks Design procedures and tasks Control results Control results Foster stability Foster stability Vision of Leadership Do the right things Do the right things Monitor guest expectations Monitor guest expectations Communicate vision and values Communicate vision and values Manage systems and procedures Manage systems and procedures Support people Support people Engage in continuous improvement Engage in continuous improvement

9. What Is Leadership Today? Then Commerce Commerce Work Work Answers Answers High-tech High-tech Directives Directives Rationalism Rationalism Serious Serious Independent Independent Exclusive Exclusive Return-on-investment Return-on-investmentNow Compassion Compassion Balance life and work Balance life and work Questions Questions High-touch High-touch Participation Participation Spirituality Spirituality Fun Fun Interdependence Interdependence Inclusive Inclusive Human worth Human worth

10. …and still there’s more! Then Directives Directives Homeostasis Homeostasis Company goals Company goals Conventional Conventional Speaks Speaks Objective Objective Colloquial ColloquialNow Conversations Conversations Ambiguity Ambiguity Self-knowledge Self-knowledge Unconventional Unconventional Listens Listens Relational Relational Global Global

11. Leadership Theories Personality-based Personality-based Situational Situational Transactional Transactional Transformational Transformational

12. Next Week Chapter 1: The Changing Nature of Leadership and Management Chapter 1: The Changing Nature of Leadership and Management Tom Segesta – Four Seasons Hotel Tom Segesta – Four Seasons Hotel