1. Copyright © 2002 by The McGraw-Hill Companies, Inc. All rights reserved. Slide 1 Interviewing PART THREE

2. Copyright © 2002 by The McGraw-Hill Companies, Inc. All rights reserved. Slide 2 6 ChapterChapter Principles of Interviewing Chapter Summary Planning the Interview Conducting the Interview The Ethics of Interviewing Sample Interview Plan

3. Copyright © 2002 by The McGraw-Hill Companies, Inc. All rights reserved. Slide 3 Planning the Interview “There are many kinds of interviews, each of which requires some special skills. However, many common principles apply to planning and conducting most interviews.” ––Communicating at Work

4. Copyright © 2002 by The McGraw-Hill Companies, Inc. All rights reserved. Slide 4 Planning the Interview Define the Goal Identify and Analyze the Other Party Knowledge Level The Other’s Concept of Self Your Image Attitude Prepare a List of Topics Choose the Best Interview Structure

5. Copyright © 2002 by The McGraw-Hill Companies, Inc. All rights reserved. Slide 5 Planning the Interview Differences Between Highly Structured and Non-structured Interviews Highly Structured Interview (Direct) Usually takes less time Easier for interviewer to control Provides quantifiable results Requires less skill by interviewer Low flexibility in exploring responses Non-structured Interview (Indirect) Usually takes more time More difficult for interviewer to control Results more difficult to quantify Requires high degree of interviewer skill High flexibility in exploring responses

6. Copyright © 2002 by The McGraw-Hill Companies, Inc. All rights reserved. Slide 6 Planning the Interview Consider Possible Questions Open Versus Closed Questions Factual Versus Opinion Questions Primary and Secondary Questions Direct and Indirect Questions Hypothetical Questions Leading Questions

7. Copyright © 2002 by The McGraw-Hill Companies, Inc. All rights reserved. Slide 7 Planning the Interview Arrange the Setting Time Place

8. Copyright © 2002 by The McGraw-Hill Companies, Inc. All rights reserved. Slide 8 Conducting the Interview Opening Greeting and Building Rapport Orientation Explain the Reason for the Interview Explain What Information is Needed and How it Will Be Used Mention the Approximate Length of the Interview Motivation

9. Copyright © 2002 by The McGraw-Hill Companies, Inc. All rights reserved. Slide 9 Conducting the Interview Body Responsibilities of the Interviewer Control and Focus the Conversation Listen Actively Use Secondary Questions to Probe for Important Information The Interviewee’s Role Give Clear, Detailed Answers Correct Any Misunderstandings Cover Your Own Agenda

10. Copyright © 2002 by The McGraw-Hill Companies, Inc. All rights reserved. Slide 10 Conducting the Interview Closing Review and Clarify the Results of the Interview Establish Future Actions Conclude with Pleasantries

11. Copyright © 2002 by The McGraw-Hill Companies, Inc. All rights reserved. Slide 11 The Ethics of Interviewing Make Only Promises You are Willing and Able to Keep Keep Confidences Allow the Interviewee to Make Free Responses Treat Every Interviewee with Respect Obligations of the Intervie wer

12. Copyright © 2002 by The McGraw-Hill Companies, Inc. All rights reserved. Slide 12 The Ethics of Interviewing Don’t Misrepresent the Facts or Your Position Don’t Waste the Interviewer’s Time Obligations of the Intervie wee

13. Copyright © 2002 by The McGraw-Hill Companies, Inc. All rights reserved. Slide 13 Sample Interview Plan Analysis and Research Set Goal Choose Interview Strategy Develop Topics and Questions Steps for Planning an Interview

14. Copyright © 2002 by The McGraw-Hill Companies, Inc. All rights reserved. Slide 14 7 ChapterChapter Types of Interviews Chapter Summary The Information-Gathering Interview The Employment Interview The Performance Appraisal Interview

15. Copyright © 2002 by The McGraw-Hill Companies, Inc. All rights reserved. Slide 15 Types of Interviews Behavioral Informational Panel/Board Survey Interviews Diagnostic Interviews Research Interviews Collect Background Information Define Interview Goals and Questions Choose the Right Interviewee

16. Copyright © 2002 by The McGraw-Hill Companies, Inc. All rights reserved. Slide 16 The Employment Interview Conduct Background Research Develop a Personal Network Contact Potential Employers Prepare for Possible Interview Formats Pre-Interview Steps

17. Copyright © 2002 by The McGraw-Hill Companies, Inc. All rights reserved. Slide 17 The Employment Interview “It isn’t what you know, it’s who you know” is certainly true when it comes to getting a job. The Importance of Personal Contacts in Looking for a New Job

18. Copyright © 2002 by The McGraw-Hill Companies, Inc. All rights reserved. Slide 18 The Employment Interview During the Interview Dress Appropriately Know the Organization and the Job Prepare for Important Questions Respond to the Employer’s Needs Be Honest Emphasize the Positive Continued...

19. Copyright © 2002 by The McGraw-Hill Companies, Inc. All rights reserved. Slide 19 The Employment Interview During the Interview Emphasize the Positive Back Up Your Answers with Evidence Keep Your Answers Brief Have Your Own Questions Answered Rehearsing an Interview

20. Copyright © 2002 by The McGraw-Hill Companies, Inc. All rights reserved. Slide 20 The Employment Interview Post-Interview Follow-Up It demonstrates common courtesy. It reminds the employer of you. It gives you a chance to remind the interviewer about important information. It can correct any misunderstandings. It can tactfully remind the interviewer of promises made.

21. Copyright © 2002 by The McGraw-Hill Companies, Inc. All rights reserved. Slide 21 The Employment Interview Interviewing and the Law: Techniques for Answering Unlawful Questions Acceptance Without Comment Acceptance With Comment Confrontation Rationalization Challenge Redirection Refusal Withdrawal

22. Copyright © 2002 by The McGraw-Hill Companies, Inc. All rights reserved. Slide 22 The Performance Appraisal Interview Definition and Importance Letting the Employee Know Where He or She Stands Developing Employee Skills Improving Employment Relationship Helping Management Learn the Employee’s Point of View Counseling the Employee Setting Goals for the Future

23. Copyright © 2002 by The McGraw-Hill Companies, Inc. All rights reserved. Slide 23 The Performance Appraisal Interview Styles of Appraisal Interviewing Tell and Sell Tell and Listen/Listen and Tell Problem Solving

24. Copyright © 2002 by The McGraw-Hill Companies, Inc. All rights reserved. Slide 24 The Performance Appraisal Interview Steps in the Appraisal Process Review Progress Discuss Successes, Problems, and Needs Feedback Should be Accurate Feedback Should be Relevant to the Job Set Goals Review and Respond to the Written Record