1. To: Dr. Patrice Milo By: Moiz Seifuddin Course: Fall 2014 MGIS 331 Instructor: Cameron Welsh CLARITAS GENOMICS

2. Executive Summary 2 Key Issues Data dispersed everywhere Limited business partners Inefficient communication process Recommendations Integration of Data warehouse Integration of Enterprise Resource Planning Outcomes Structured and organized data Larger clientele Systemized communication process Our recommendation will expand Claritas partnership with other hospitals and labs

3. SWOT SituationRecommendationAnalysisOutcome 3 Claritas Genomics (Claritas) must consider both internal and external factors Financially stable Higher Economies of scale Competitive advantage Strength BCH, LabCorp and Life are its only partners Lacks communication with partners Weakness Untapped hospitals and laboratories Growing Market Opportunity Low barrier of entry Low brand loyalty Threat

4. Key Issues SituationRecommendationAnalysisOutcome 4 There are three key issues Claritas faces that our recommendation will resolve Data dispersed everywhere Data is scattered in different databases Limited business partners Claritas is currently partnered with only three organizations. Inefficient communication process Lack of communication in different departments.

5. Key Question 5 How can Claritas Genomics expand their partnership with other hospitals and labs while re-engineering its organizational structures? SituationRecommendationAnalysisOutcome

6. Alternative Analysis SituationRecommendationAnalysisOutcome 6 Enterprise Resource Planning (ERP) Integrate all individual department functions into a single software application Outsourcing Outsource with an IT service organization Merge Merge with an IT firm Alternatives that Claritas can use to re-engineer its organizational structure

7. Alternative Evaluation SituationRecommendationAnalysisOutcome 7 OutsourcingPros Skilled IT service organization Reduce Cost Cons Breach of confidential data One of the alternatives Claritas can use is to outsource an IT service organization

8. Alternative Evaluation SituationRecommendationAnalysisOutcome 8 Enterprise Resource Planning Pros Improved communication Enhanced Productivity Cons High cost Another alternative Claritas can use is integration of ERP

9. Alternative Evaluation SituationRecommendationAnalysisOutcome 9 Merge Pros Better IT systems Increase efficiency Cons BCH rejection Another alternative that Claritas can use is merge with an IT firm

10. Decision Matrix 10 SituationRecommendationAnalysisOutcome Criteria Enterprise Resource Planning OutsourcingMerge Data dispersion Limited partners  Improve communication  TOTAL 312 Using decision matrix, the most suitable alternative is integration of ERP

11. Recommendation 11 ERP helps in product planning, inventory, sales, human resources and many more SituationRecommendationAnalysisOutcome Enterprise Resource Planning Increase access to corporate data Unified and single reporting system Coherent workflow from different department Used across all departments Improves communication Enables a larger clientele Organizes data in a well structured manner

12. Implementation SituationRecommendationAnalysisOutcome 12 Claritas currently possesses many of the resources necessary to make this possible Month 1-3 Clearly define strategy and urgent need Determine and vet outsourcing of software development Begin conversion of single databases into an enterprise model Month 4-6 Finish conversion of single databases into an enterprise model Start looking to partner with other hospitals and labs Month 7-12 Integrate the ERP software with back-end system services Train employees on how to use the ERP software Make an alignment between business and IT

13. Key Performance Indicators SituationRecommendationAnalysisOutcome 13 Our key performance indicators will help determine whether our recommendation is a true value-add for Claritas Dashboards Displays graphical interface of Claritas enterprise system FTE Utilization Number of working hours of a fulltime employee in a period Increase in Revenue Their revenue should significantly rise

14. Long-term Considerations SituationRecommendationAnalysisOutcome 14 In the future, I recommend Claritas to consider maintaining their ERP. Maintain ERP software Update the system with new technology Increase market share Build new relationship with hospitals and labs

15. Risks & Mitigation SituationRecommendationAnalysisOutcome 15 Our implementation plan has integrated mitigation measures for potential risks that the project may produce Clearly define company’s requirements when building the ERP software Poor ERP Design Begin the implementation process immediately Growing Competition

16. Executive Summary 16 Key Issues Data dispersed everywhere Limited business partners Inefficient communication process Recommendations Integration of Data warehouse Integration of Enterprise Resource Planning Outcomes Structured and organized data Larger clientele Systemized communication process Our recommendation will expand Claritas partnership with other hospitals and labs