1. November 5, 2002 IAAR and AAQG

2. 1 What is the IAAR?  Independent Association of Accredited Registrars  37 Members  Operates in North America (Canada, Mexico and USA)  Bylaws and Code of Practice  3 ABs (SCC, ema & ANAB)  Many members plus ANAB and SCC work with the IAQG and AAQG

3. 2 Overall Purpose of the IAAR  Is to encourage and facilitate consistent management system registration  Promotes the use of accredited registrars.  The association achieves these objectives by facilitating communication and professional practices among its members.  Educates companies and other organizations about the accredited registration process. (IAQG and AAQG)

4. 3 Representing IAAR  Appropriate experience in IAAR –Regular, consistent attendance at general membership meetings –Actively participated in discussions at these meetings –Participated as a member of one or more IAAR committees –2 IAAR representatives on AAQG RMC

5. 4 Representing IAAR  Possess the ability to work with others –Be a good listener –Do not be critical of other’s ideas –Be a team player –Work for consensus –Volunteer within your committee for specific assignments

6. 5 AAQG/IAAR COOPERATION  Working Together Since the Start  Partnership Approach  IAAR Reps Formal Part of RMC  RMC Working Group –Team Leaders –Team Members  General CB Participation Welcomed

7. 6 How Can CBs Help?  Think Holistically  Consider The Needs of All Stakeholders  Outcomes Do Matter  Understand ICOP and Its Impacts  Contribute to Supply Chain Improvement  Feedback Methodology

8. 7 Other Party Feedback Loops Supplier Customer Certification Body Products/ product quality Audit Findings PAH/POA holder Feedback B Feedback C Feedback B: Information on product quality problems to CB: -When related to possible QM system causes -Ineffective corrective/preventive action -To focus CB audit activities on potential weak spots Feedback C: Information on findings to the customer found by the CB during the audit: -To determine possible impact (influence) on product quality - To determine additional audits (surveillance) and/or actions to the supplier Feedback A Feedback A: Information on product quality non- conformance to supplier: - To perform root cause analysis - To take corrective/preventive action, also on Quality system level

9. 8 How Can CBs Help?  Continue to Support IAQG and AAQG  Contribute to Work Teams  Bring Forward Ideas for Improvement to: –Standards –ICOP –Oversight –Workshops  Stay Engaged  Have a Productive Workshop