1. Town Hall Meeting TSS All Staff November 6, 2002

2.  Welcome  ITSS Strategic Plan  TSS Initiatives  General Update  Bruce Vincent, From the Strategist’s Desk  Rates  WORP  Communications  Q & A Town Hall Agenda

3.  IT Open House  Subscription Fair  Mainframe CPU reduction  Stanford/MIT benchmarking  Axess reporting Recognition of Our Efforts

4.  The President’s Themes  Work cross-discipline  Strive for uniform departmental excellence  Focus on undergraduate education  Solve complex problems  C-ACIS, S-AC  Task Force on Improving the Student Experience  Finance and Budgets  ITSS Strategic Plan Stanford in 2003: Context for this Year

5. Year of the Client

6. Theme  Support Teaching, Learning and Research by Focusing on Client Needs Clients want technology that is:  Easy to use  Affordable  Reliable  Ubiquitous  Available  Integrated  Enabling  Personalizable

7.  Create an excellent client experience  Build a learning organization  Operate and improve Stanford’s IT environment  Leverage technology and innovation  Develop a sustainable business model Strategies

8.  Keep Stanford’s IT environment up and running Ongoing Critical Activity

9.  Some examples of priorities with Direct Client Impact  Improve front-line client support: Help Desk and Client Relations  Establish employee development program  Implement Delphi  Retire mainframe  Stabilize ITSS systems and services (Reporting, Kronos, Citrix) Projects and Initiatives

10.  Some examples of Enabling Priorities  WorkFlow  TMIS (Technology Management Info System)  Registry  Administrative Systems SWAT Team  PeopleSoft v.8 Projects and Initiatives

11.  Some examples of Emerging Priorities  Network as a utility / VoIP  Portal / SUndial  Learning Management System  EMS (Enterprise Management System)  Kronos improvements  Desktop management  High-performance computing cluster Projects and Initiatives

12. Year of the Client

13. The ITSS Roadmap

14.  Ask anything! Q & A

15.  ITSS will define and promote one technology strategy !  ITSS’ strategy will be understood and endorsed by clients.  Technology strategy will trend toward uniformity, not unsustainable diversity.  Excellent use of technology is more important than using excellent technology.  ITSS will choose and demonstrate prowess in targeted areas of technology consistent Stanford University’s role as innovator and leader. Technology Strategy

16.  ITSS will define and promote one technology strategy !  There will be one technology strategy plan for all ITSS.  Discussions with clients and other IT organizations will be consistent with this plan.  The technology plan will be regularly updated to reflect changes in business plan and advances in technology.

17.  TSS’ strategy will be understood and endorsed by clients !  Client forums solicited  Vision articulated to clients  Technology strategy must meet the needs of Stanford University Technology Strategy

18.  Technology strategy will trend toward uniformity, not unsustainable diversity.  ITSS will select technologies and corresponding products as preferred.  No technical group can decide unilaterally what technology and product to implement. Technology Strategy

19.  Four areas of IT strategic concentration  Infrastructure  Application  Data  Network Generally desirable characteristics for each:  Standards based design  Scalable  Secure  Robust  Interoperable Technology Strategy