1. Workflow Management Kap. 6. Roadmap for Workflows = Design of Workflow Systems Wil van der Aalst has copyrights to almost all figures in the following slideshow made by Lars Frank.

2. Guidelines in designing workflows:

3. Guidelines in designing workflows 2:

4. Extracting information from an existing process:

5. Reengineering workflows:

6. Guidelines for BPR:

7. Guidelines for BPR 2:

8. Design criteria (De næste 4 slides):

9. Design criterion 1. Time :

10. Design criterion 2. Quality :

11. Design criterion 3. Costs :

12. Design criterion 4. Flexibility :

13. Trade-off between the design criteria: The following examples illustrate trade-off possibilities!

14. 1. Check the necessity of each task: Random check optimization

15. 2. Appoint process/case managers:

16. 3. (Re) consider the size of each task:

17. 4. Trade-off:

18. 5. Trade-off:

19. 6. Introduce as much parallelism as possible:

20. 7. Investigate oppertunities of IT:

21. 8.Improve the allocation of resources:

22. 8b:

23. 9. Improve communication structure: What is the difference between a synchronous and and asynchronous dialog with a user, and how are the different types implemented?

24. UML-Statechart diagram for a global transaction Syntax for State diagrams: Event [condition] /Action

25. 10. Order tasks based on cost/effect: That is prioritize to get most effect per $.

26. End of session Thank you !!!