1. BHCS Office of Patient Centeredness 1 HCAHPS: Approximating PGO to STEEEP for General Inpatients

2. BHCS Office of Patient Centeredness 2 Step 1: Calculate with standard Questions Step 2: Select All CAHPS

3. BHCS Office of Patient Centeredness 3 Step 3: Filter by Date NOTE: List of FY14 Anchor Dates (Received Date) on Next Slide

4. BHCS Office of Patient Centeredness 4 Anchor Dates for FY14 4

5. BHCS Office of Patient Centeredness 5 *MOST IMPORTANT STEP* Step 4 : Under Filters, Click on IT SERV_TYP. Then check IZ0101. This gives the Official HCAHPS Surveys that were reported to CMS. NOTE: If you do not use this filter, PGO will include the Unofficial HCAHPS Surveys. This is where the discrepancy was coming from.

6. BHCS Office of Patient Centeredness 6 Step 5: Select Top Box. Then RUN the Report.

7. BHCS Office of Patient Centeredness 7 THANK YOU!! WE HOPE THIS HELPS