2. If you are dissatisfied with your purchase; you need to keep the following items:  Copy of receipts  Names of people you spoke to  Dates of attempted repairs  Copies of letters you write  Fees you had to pay

3. 1. Return to the place of purchase 2. Contact company headquarters Check with the consumers resources handbook or internet to get their address 3. Consumer agency assistance 4. Dispute Resolution Mediation – The attempt by a neutral third party to resolve a conflict between a customer and a business through negotiation Arbitration – a process whereby a conflict between a customer and a business is resolved by an impartial third party.

4.  Small Claims Court  A court that deals with legal disputes that involve amounts below a certain limit.  Amounts vary by state ($500-$10,000)  Cases usually does not involve lawyers or jurors  Judges decision is final  Class Action Suit  A legal action on the behalf of all the people who have suffered the same injustice.