2. Knowledge Transfer & Sharing B. Information Technology (IS) CISB454: Introduction to Knowledge Management

3. Learning Objectives At the end of this lesson, you should be able to:  discuss the fundamentals of knowledge transfer and sharing  explain the guidelines for successful knowledge transfer and sharing  identify employees vocational needs  implement knowledge transfer strategies 2

4. Fundamentals of K-Transfer & Sharing Knowledge Transfer & Sharing

5. Knowledge Base Shells, Tables, Tools, Frames Maps, Rules Capture Tools Programs, Books, Articles, Experts Intelligence gathering Explicit Knowledge Logical Testing, User Acceptance, Testing, Training Knowledge Transfer Testing and Deployment Knowledge Codification Knowledge Sharing Knowledge Innovation Databases Knowledge Capture (Creation) Collaborative Tools, Networks, Intranets Web Browser, Web Pages, Distributed Systems Database Insight Knowledge Transfer & Sharing in the KM System Life Cycle Goal Is Innovation 4

6. Fundamentals of K-Transfer Transmitting (or con- veying) the know- ledge of one source to another source The appropriate use of the transmitted knowledge 5

7. Fundamentals of K-Transfer Should be a daily, integral part of a learning organization The goal is to  promote knowledge sharing  increase collabora- tion and networking 6

8. Fundamentals of K-Transfer By working together  communicating  learning by doing  embedding know- ledge through proce- dures  document exchanges  etc. 7

9. Fundamentals of K-Transfer Sources  knowledge bases,  experts, etc. Media  LAN,  secure / insecure lines  encrypted / plain text, etc. Consumers  another application  a manager  a customer, etc. 8

10. Knowing-Doing Gap A situation where an organization knows what to do  but ignore the information available and perform differently Knowing about this problem should help organizations make corrections Set up a k-transfer and sharing environ- ment to benefit all employees 9

11. Partial View of a K-Transfer & Sharing Scenario Patents Technology Knowledge Applications Products Knowledge Workers KB Customer Services KBS Applications Expert Repositories Trainers Computerized Educational Systems Customer Service Representatives, Sales Field Service 10

12. Guidelines for Successful K-Transfer & Sharing Knowledge Transfer & Sharing

13. Guidelines for Successful K-Transfer & Sharing Building an atmos- phere of trust within the organization Collaboration / Co- operation are not Rivalry / Competition Creating a culture to accommodate change 12

14. Guidelines for Successful K-Transfer & Sharing Reasoning (why to do) BEFORE Pro- cessing (how to do) Knowing how the organization handles mistakes Doing is BETTER than Talking 13

15. Guidelines for Successful K-Transfer & Sharing How Management view and reward knowledge transfer Determine employee job satisfaction  Degree of match between vocational needs and job re- quirements 14

16. Employees Vocational Needs Knowledge Transfer & Sharing

17. Employee’s Vocational Needs Ability Utilization Advancement prospect Level of achievement Level of creativity Compensation Independence Authority (supervision) 16

18. Employee’s Vocational Needs Level of responsi- bility Recognition Status Job Security Variety Work conditions 17

19. Employee’s Job Satisfaction A Conceptual Model Yes No High Incentive High Incentive Low Incentive Low Incentive Employee’s vocational needs met by the job What the job offers employee Match? 18

20. K-Transfer Strategies Knowledge Transfer & Sharing

21. Converting Experience into Knowledge via K-Transfer Perform a Task Compare Action to Outcome Feedback new knowledge New recipient Face to face/Verbal Knowledge Base Form Outcome Goal Select Transfer Method 20

22. Strategies of K-Transfer Collective sequential transfer  specialized team performs same function at other sites Team worked on a Project at Site A Evaluate the knowledge gained Evaluate each member’s action before the next job Revise/redesign each member’s assignment to reflect knowledge gained from previous job Same team works on similar project at Site B Feedback 21

23. Strategies of K-Transfer Explicit Inter-team Transfer  one team shares experience with another working on a similar job at another site Team C worked on a project at Site C Knowledge capture through experience Team C shares experience with Team D working on similar project at Site D Team D works on project benefiting from Team C’s experience Team D shares experience with Team E at Site E Feedback 22

24. Strategies of K-Transfer Tacit knowledge transfer  unique in complex, non-algorithmic projects, where knowledge is mentally stored Knowledge have to be modified in language, tone, and content to be usable TEAM A of 11 Specialists Tacit knowledge transfer TEAM B of 18 Specialists AUSTRALIA INDONESIA 23

25. Role of Internet in K-Transfer & Sharing Accommodates knowledge exchange and communication Allows sending messages to multiple persons simultaneously Offers a variety of services Integrates systems and networks 24

26. Copyright © 2010 Mohd. Sharifuddin Ahmad, PhD College of Information Technology THE END