1. Canadian Hard of Hearing Association CASLPA 2006 Can You Provide What Consumers Need?

2. Canadian Hard of Hearing Association What is CHHA? Founded in 1982 National voice of hard of hearing and deafened persons Mission: – Raise awareness – Promote integration – Remove barriers

3. Canadian Hard of Hearing Association Some of our Projects…  Youth Leadership Development  Working and Coping with Hearing Loss  Remote Real-Time Captioning Project  Community Based Conflict Resolution Project  Television Captioning Study  National Access Awareness Project  Branch Access Persons Project  Post-Secondary Education Project  National Education Seminar

4. Canadian Hard of Hearing Association And today’s subject… The 2005 Hearing Health Care Professional and Consumer Surveys… Objectives: Identify the barriers faced by Hearing Health Care Professionals (HHCP) Identify the barriers faced by Consumers Identify resources required to meet the needs

5. Canadian Hard of Hearing Association What it will do… Forge links with CASLPA, CAA, and CHIPS Identify the needs of HHCPs and Consumers Develop resources Help HHCPs build an interactive relationship with their clients Help clients learn to help themselves

6. Canadian Hard of Hearing Association Key Findings

7. Canadian Hard of Hearing Association Responses

8. Canadian Hard of Hearing Association Responses by

9. Canadian Hard of Hearing Association How Important is…

10. Canadian Hard of Hearing Association *. Lack of support groups / professionals in community Lack of awareness from the general public Lack of funding What are the top three obstacles your clients face?*

11. Important to Remember?

12. Canadian Hard of Hearing Association How Can You Help Clients Access Information?

13. Canadian Hard of Hearing Association Level of Knowledge

14. Canadian Hard of Hearing Association ♫ Ain’t got no Satisfaction ♪ More attention to clients’ problems Give them the time they need Look after the details Remind clients often of the critical points Provide literature and referrals to help them cope Refer them to CHHA

15. Canadian Hard of Hearing Association In one ear and out the other – what do patients remember? By Robert H. Margolis www.audiologyincorporated.com/ai_wpr.htm What do Patients Remember?

16. Canadian Hard of Hearing Association AUDIOLOGISTS ARE IMPORTANT!  You play a crucial role in what the client does next  You know what consumers need  You are a source of information about local needs, availability and resources  You can advocate at professional levels for change to service delivery models and to standards in certification

17. Canadian Hard of Hearing Association What you need to do…  Make the delivery of the educational kits standard practice within your office, clinic or hospital  Advocate at the professional level for change to the service delivery models taught to you in Universities – set the tone for higher standards  Accept nothing but excellence from your own client relationship skills  Insist upon ensuring an interactive relationship with each one of your clients

18. Canadian Hard of Hearing Association What’s next???  Development of partnerships between consumers and professional groups  Development of the Hearing Awareness Education Kit  Increased involvement of manufacturers and hearing instrument providers  Setting of standards that demand quality

19. Canadian Hard of Hearing Association AND NOW…. QUESTIONS ANYONE???

20. Canadian Hard of Hearing Association Information? Please contact: Michel David, Project Coordinator Canadian Hard of Hearing Association 2435 Holly Lane, Suite 205 Ottawa, ON K1V 7P2 (Voice) 613-526-1584; (TTY) 613-526-2692 (Fax) 613-526-4718 (Canada Toll Free) 1-800-263-8068 e-mail: mdavid@chha.camdavid@chha.ca web site: www.chha.cawww.chha.ca