1. Major Issues in Knowledge Management C.VIJAY KUMAR International School of Information Management University of Mysore MYSORE - 006 9 th December,2008

2. KM strategy in organizations “ KM is a concept in which an enterprise gathers, organizes, shares, and analyzes the knowledge of individuals and groups across the organization in ways that directly affect performance ” - Robert S. Seiner

3. sources of Knowledge Internal information resources: People — Oral communication Correspondence — Mail, memoranda DataRecords — Files on activities, Operations, Personnel, etc. Graphic materials — Maps, Charts, Diagrams, etc. External information resources: People outside the organization Internal information resources of other organization Published information — books, journals, reports, etc Mass media — News Electronic databases and data banks

4. Major issues in KM Social Networking Analysis Security Version control Information Overload Communities of Practice Psychological aspects KM practices Culture etc.

5. Challenges What knowledge required to do jobs ? If so, at what cost? If not what’s cost ? who should get what knowledge-priority? Methods of acquisition, storage, organization and delivery processes What system would be best? – cost factor Alternatives Balance between manual and computer systems

6. Three issues of KM Information Overload Security Culture

7. Information Overload ‘Information value chain’ from handling information and data to converting pre-processed information into knowledge and action Examining the generic relationship between information and the actual or potential user of that information Directly related to the development of technologies for collecting, organizing and distributing information and interpersonal communication

8. Factors Volume Comprehension Integration Location Access Relevance Verification

9. Examples Document management Work flow Intranet & Internet Database integration Group ware and collaboration tools Project management Communication tracking Knowledge creation and representation tools

10. Recommendations Skills-based approaches Technologies Corporate Information Policy Portals & Intranet Search engines and directories Knowledge Management Products

11. Security Access control Trust management and Negotiation securing a knowledge management system Validity of the data Right information-Right person-right time

12. Recommendations Secure Tools for knowledge sharing Security policy based framework Role Based access control Secure knowledge management architecture Trust rules for collaboration

13. Cultural Issues… Different Levels of the Socio-Cultural Context Globalization vs. Localization Conflict of motives Individual and social barriers Core cultures: 1.Control Core Culture 2.Competence Core Culture 3.Collaboration Core Culture 4.Cultivation Core Culture

14. Recommendations Create shared need – share knowledge Reward key contributors Design & roll out of various KM modules Developing culture of virtual environments cultural awareness and cultural diversity as an important and necessary skill Adopt the sense-making approach in human resource practices Balance the values and the conflicts of cultural diversity value cultural diversity knowledge-intellectual capital

15. References: Reuters Ltd. (1996). Dying for information?. An investigation into the effects of information overload in Singapore andworldwide(1996).London. Entin, E.E., Freeman, J., Serfaty, D, & Cohen, M. (1997). Information management: Understanding and coping with information overload. Proceedings of the Human Factors and Ergonomics Society 41st Annual Meeting, pp. 565-68 R. Sandhu, E. Coyne, H. Feinstein, and C. Youman, “Role-based access control models,” Computer, vol. 29, no. 2, pp. 38–47, Feb. 1996. Walsham, G. (2001). Making a world of difference: IT in a global context. Chichester, UK: John Wiley & Son Ltd. http://www.yahoo.com http://www.google.com http://www.pdfzone.com/products/software/tool_DocFather.html http://cais.isworld/articles/1-7/article

16. Thank you