1. PRACTICAL COLLABORATION Fine-tuning Your Graduate Admissions Process PRESENTERS Janet Shandley and Sena Andah SEATTLE UNIVERSITY & SAINT JOSEPH’S UNIVERSITY

2. PRACTICAL COLLABORATION Fine-tuning Your Graduate Admissions Process AGENDA I.Introductions II.Context III.Challenges IV.Strategies V.Outcomes HIGHLIGHTS I.Defining “practical collaboration” II.Engaging non- admissions staff in the process III.Assessing the processing needs of academic departments IV.Conducting an admissions review process V.Preparing Service Level Agreements (SLAs) I.Discussing “best practices”

3. Saint Joseph’s University OVERVIEW  Modified, centralized recruiting and processing  Decentralized admissions process  53 graduate study areas; 2,770 graduate students  Staff of 4 professionals & 3-6 student workers per semester

4. Seattle University OVERVIEW  Centralized processing  Decentralized recruiting  27 graduate programs  Over 1880 graduate students  Staff of 4 professionals & 2 shared positions  Enrollment Services Operations

5. PRACTICAL COLLABORATION What Is Practical Collaboration? Invested parties working together to achieve specific university goals in an intentional, respectful and mutually-accountable manner.

6. PRACTICAL COLLABORATION CHALLENGES  UNVERSITY STRATEGIC PLANNING  KEY “PLAYERS” & NEEDS  DOCUMENTATION & PRIOR PRACTICE  EXCEPTIONS & ACCOMMODATIONS  ACCOUNTABILITY ************************************

7. PRACTICAL COLLABORATION STRATEGIES I.DEVELOP AN ASSESSMENT TOOL  Sponsorship  Audience  Data Collection II.MINING EXPERTISE  Front line people  Data processors  Counselors & advisors III.DISCUSSION & COMPROMISE  Informed discussions  Common goals  De-mystify process  Identify training needs IV.SERVICE LEVEL AGREEMENTS  Documents from template  Individual program meetings

8. PRACTICAL COLLABORATION Review Sample 1

9. PRACTICAL COLLABORATION Review Sample 2

10. PRACTICAL COLLABORATION SLA Sample 1

11. PRACTICAL COLLABORATION SLA Sample 2

12. PRACTICAL COLLABORATION OUTCOMES  CLARIFY ROLES  REVIEW TIMELINES & GOALS  CONFIRM REPORTING NEEDS  EXAMINE PROCESSING  COMMIT TO COMMUNICATION

13. PRACTICAL COLLABORATION OUTCOMES ADMISSIONS REVIEW REPORT  Distribution  Recommendations SERVICE LEVEL AGREEMENTS  Annual Review  Training Resource

14. PRACTICAL COLLABORATION BEST PRACTICES REFERENCE AN ESSENTIAL GUIDE TO GRADUATE ADMISSIONS Council of Graduate Schools & NAGAP DISCUSSION Is it possible to establish a best practices standard?

15. PRACTICAL COLLABORATION CONTACT US JANET SHANDLEY Director of Graduate Admission Seattle University 206.296.5904 / JANSHAN@seattleu.edu SENA ANDAH Assistant Director of Graduate Admissions Saint Joseph’s University 610.660.1108 / sowereko@sju.edu