1.  SAP AG 2003 Customer Equipment Cards Service Contracts Service Calls Knowledge Base Solutions Contents: Service

2.  SAP AG 2003 Create contract templates Create customer equipment cards manually or automatically Create service contracts manually or automatically Handle service calls with SAP Business One Maintain solutions in the knowledge base At the conclusion of this unit, you will be able to: Service: Unit Objectives

3.  SAP AG 2003 Service: Course Overview Diagram Financials Financial Statements and Reporting Banking Service Human Resources

4.  SAP AG 2003 The company is proud to offer the best service available to its customers. Normal warranty issues and services based on special service contracts are handled by a small but efficient call center. Service: Business Scenario

5.  SAP AG 2003 Customer Equipment Card Serial Number Customer Item Customer Equipment Card A/R Invoice or Delivery for Item with Serial Number Customer Item automaticallymanually

6.  SAP AG 2003 Service Contract Type Warranty Service Contract A/R Invoice or Delivery for Item with Serial Number Customer automatically manually Customer Equipment Card Serial Number Customer Item Master Record Contract Template (Type Serial Number) Type Regular

7.  SAP AG 2003 Service Calls Service Call Service Contract Customer Equipment Card Serial Number Customer Item ? RemarksResolution ExpensesSolutionsActivities ContactsKnowledge BaseDocuments

8.  SAP AG 2003 Service Call Expenses Service Call A/R Invoices, Deliveries, and Returns Display All Documents All Documents or Service Call Expenses Items Labor and Travel Transfers to Technician Returns from Technician Deliveries Returns Invoices Deliveries Returns Invoices Expenses Details Expenses

9.  SAP AG 2003 Knowledge Base Solutions Knowledge Base Service Call Add Search Recommend

10.  SAP AG 2003 You are now able to: Service: Unit Summary Create contract templates Create customer equipment cards manually or automatically Create service contracts manually or automatically Handle service calls with SAP Business One Maintain solutions in the knowledge base