1. Tim Cotterall Commercial Director

2. The EDI Messages Take Up Our Experiences Recent Issues EDI - Supplier – Customer - LMS

3. Orders o 66% Take Up (95% of our business) o Benefits the library o Only one area of efficiency o Tip of the iceberg ! Acknowledgements o 29% Take Up o Saves monthly re-keying o Updated daily by exception o Not seen as critical o Quick win !

4. Quotes o Savings on Re-keying Selections o Available on most LMS’s o Can Impact on Bib Data o Selection Methods o Web (40%) o Supplier Selection (5%) o Showroom Visits (24%) o Standing Orders (11%) o Approvals (2%)

5. Fulfilment (Electronic Delivery Note) o 19% Take up o Different Systems/ Methods o Not an Invoice o Electronic Delivery Note o Receipting by Exception o Essential for Direct Delivery

6. Invoices o 9% Take up o No Re-keying on LMS o Early days for most customers o Links to Council Treasury Systems ?

8. Experiences o Best Practice o Vision o Understanding o Trust o Cost/ Benefits o Pressure to Implement o Testing

9. Recent Issues o New Contracts o EDI Rollout o Change of LMS o How high does Acquisitions fit in evaluation criteria ? o Take Up o A lot of new requests in last 12 month