1. 11 Name, location, date S. Noffke, Haarlem, November 2012 Incoming Payment Process Hamburg Süd

2. 2 Agenda 1 2 Process Flow Key Aspects

3. 33 1. Process Flow “Allocate Incoming Payments” (1/2) 1 S. Noffke, Haarlem, November 2012

4. 4 1. Process Flow “Allocate Incoming Payments” (2/2) 1 S. Noffke, Haarlem, November 2012

5. 5 2. Incoming Payment Process – Key Aspects (1/3) Receiving Payments 2 Payment details required: Invoice # Customer (#) Amount and Currency per invoice Currencies accepted: Tarff currencies and local currency in countries where this is legally required Payment methods: varies by country, generally: wires, checks, direct debit S. Noffke, Haarlem, November 2012

6. 6 2. Incoming Payment Process – Key Aspects (2/3) Cash Application Closing invoices: Use remittance advise information or reason for payment information (bank transfers) to close out invoices Unapplied Cash: will be credited to customer AR with no application Short pays: will be applied statements will show:  invoice amount  cash applied and  remaining balance Pain points: insufficient payment references offsetting invoices due by us paying to wrong office/country 2 S. Noffke, Haarlem, November 2012

7. 7 2. Incoming Payment Process – Key Aspects (3/3) Collections Statements: will be sent fortnightly disputed invoices are excluded Dunning: will be sent fortnightly disputed invoices are excluded sent via regular mail and in addition via email if email submission is agreed upon with client Work distribution within Fin & Actg: varies by country Systems collections application is part of AR system 2 S. Noffke, Haarlem, November 2012

8. 88 Thank you ! S. Noffke, Haarlem, November 2012