2. Carl Dolan : Cultures & Change Lead 2ndbounce M:07970280721 E: carl@2ndbounce.co.uk Eldisa Zhebo-Lloshi : Founder ICLA M:00355692090163 E: eldisa.lloshi@icla.co

3. this afternoon you will explore how… you decide to trust or distrust trustworthy you are in your eyes & the eyes of others to measure trust

4. an important question is… what causes feelings of comfort or discomfort…to trust or distrust?

5. LL Likelihood to Trust High LowLevel of Analysis

6. trust breeds trust…

8. just trust yourself, then you will know how to live...johann wolfgang von goethe

9. someone who does not trust themselves can never truly trust anybody else cardinal de retz

10. “self-trust is the first secret of success” ralph waldo emerson

11. how often do you really explore how credible or trustworthy you are?... in your own eyes… and through the eyes of others?

12. am i credible? am i believable? am I someone people (including myself) can trust? how do you know?

13. let’s see… using dr stephen r. covey 4 wave model questions

14. Character Integrity Intent Competence Results Capability

15. integrity…are you congruent? intent…what is your agenda? capabilities…are you relevant? results…what is your track record?

16. 15 mins answering questionnaire

17. 15 mins reflections… how would you measure trust…?

18. 13 behaviours

19. talk straight... tell the truth & leave the right impression simple language

20. demonstrate respect... genuinely care for others especially those that cannot do anything for you

21. create transparency... truth that people can verify “as on the tin”

22. right wrongs... to know what is right & not do it is the worst cowardice confucius apologise quickly personal humility

23. show loyalty... Give credit freely speak about people as if they are present first-hand feedback

24. deliver results... Getting the right things done under promise & over deliver

25. get better... increase your capabilities seek feedback do not assume today’s skills will be tomorrow’s

26. confront reality... address tough stuff lead courageously

27. clarify expectations... disclose reveal discuss validate do not violate

28. practice accountability... yourself others responsibility finger pointing

29. listen first... ears, eyes & heart understand x assume & presume x

30. keep commitments... say & do

31. extend trust... trust breeds trust propensity to trust abundantly conditionally

32. trust…confident realiance on another in a vulnerable situation

33. learning outcomes... the importance of self-trust & credibility in change explore trustworthy behaviours explore how to measure trust

34. the importance of self-trust & credibility in change

35. so how do people make these trust judgements?

36. what did you learn…? and how does it relate to change…?

37. so… how would you go about measuring trust…?

38. 4 cores of credibility

39. jack welch “live the values (character) and “deliver results” (competence)

40. jim collins “extreme personal humility” (character) and “intense professional will” (competence)

41. I look for 3 things in hiring people. The first is personal integrity, the second is intelligence, and the third is a high energy level. But, if you don’t have the first, the other two will kill you. Warren buffett

42. warren buffett “leader of people” (character) and “leader of business” (competence)

43. integrity are you congruent? do you practice humility?

44. integrity feeling integrated congruent inside & out courage to live your values

45. integrity accelerators make & keep promises to yourself stand for something be open

46. intent what’s your agenda? what are your true motives what do your behaviours communicate?

47. intent accelerators consider your true motives open your agenda choose abundance

48. capability are you relevant?

49. abilities to inspire confidence & trust talents, skills, attitudes knowledge, style

50. capability accelerators follow your strengths & purpose keep yourself relevant know where you are going

51. results what’s your track record?

52. results accelerators take responsibility for results (not just activities) expect to be successful finish strong

53. learning outcomes… explore trustworthy behaviours

54. 13 behaviours

55. talk straight... tell the truth & leave the right impression simple language

56. demonstrate respect... genuinely care for others especially those that cannot do anything for you

57. create transparency... truth that people can verify “as on the tin”

58. right wrongs... to know what is right & not do it is the worst cowardice confucius apologise quickly personal humility

59. show loyalty... Give credit freely speak about people as if they are present first-hand feedback

60. deliver results... Getting the right things done under promise & over deliver

61. get better... increase your capabilities seek feedback do not assume today’s skills will be tomorrow’s

62. confront reality... address tough stuff lead courageously

63. clarify expectations... disclose reveal discuss validate do not violate

64. practice accountability... yourself others responsibility finger pointing

65. listen first... ears, eyes & heart understand x assume & presume x

66. keep commitments... say & do

67. extend trust... trust breeds trust propensity to trust abundantly conditionally

68. learning outcomes… explore trust models & techniques

69. robert.f.hurley

70. you as trustor…

71. trust = f risk tolerance – amount of certainty you require to trust adjustment – how you see the world; safe or threatening power – in a position to serve my interests Lao-tzu

72. situational & relationship factors you as trustor and the trustee

73. trust = f situation – perceived downside risk similarities – tribal; members of my “group” Like me! alignment – aligned interests benevolent concern - – empathy & support capability – how comfortable are you to rely on that person or thing predictability – how certain of my outcome am I? communication - type, level & quality Lao-tzu

74. trust = f Transparency – open, honest, accurate, sincere Rapport – warmth, closeness, empathy Usefulness – helping, benevolent, supportive Sharing – accepting, giving, appreciative Togetherness – common goals, decisions & values Expertise – skilled, competent, able, reputable Dependability – consistent, reliable, loyal, predictable _____________________________________________________________________ Looking Out For Number 1 – selfish, inconsiderate, thoughtless Lao-tzu

75. charles feltman

76. C competenc e sinceritycare reliability choice to trust charles feltman thin book of trust