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Barriers to Effective Communication
Process Barriers: involve all components of the perceptual model of communication Personal Barriers: involve components of an individual’s communication competence and interpersonal dynamics between people communicating Physical Barriers: pertain to the physical distance between people communicating Semantic Barriers: relate to the different understanding and interpretations of the words we use to communicate For class discussion: Which of the barriers to effective communication is the most difficult to deal with? Explain.
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Listening Styles Results-style: Interested in the bottom line or result of a message. Reasons-style: Interested in hearing the rationale behind a message. Process-style: Likes to discuss issues in detail.
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TWO PRINCIPLES OF COMMUNICATION
Communication is an on-going, dynamic, transactional process (Two models of Communication)
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3. The person others think
Self-Concept Circle The person I think I am. 2. The person others 3. The person others think I think I am.
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Definitions Self-concept: Picture or perception of ourselves
Self Esteem: Feelings we have about ourselves Self-ideal: The way we would like to be
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Models of Communication
LINEAR MODEL S R M F TRANSACTIONAL MODEL Noise S/R R/S M/F Context/Environment
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TWO PRINCIPLES OF COMMUNICATION
Communication is an on-going, dynamic, transactional process (Two Models of Communication) It is impossible to NOT communicate (Five Types of Communication)
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FIVE TYPES OF COMMUNICATION
Intrapersonal Interpersonal Small Group Public Mass
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STAGES OF LISTENING Hearing Selecting Attending Understanding
Evaluating Remembering Responding
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TYPES OF LISTENING Listening for enjoyment Listening for information
Empathic listening Critical / evaluative listening
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