1. COMMUNICATION
Module-5

3. TRANSFORMATION

4. Elements of Communication
Sender/ communicator
Receiver
Message
Communication channel
Response/ feedback

5. COMMUNICATION CYCLE

6. Types of Communication
On the basis of organisation structure/ Relationship
Formal
Informal
On the basis of flow of direction
Downward
Upward
Horizontal
Diagonal
On the basis of media or expression
written
Oral
Gestural

7. Nature of Communication
A social process: involves two or more people
Two way process
pervasive function: information is exchanged between two or more people at different levels of organisation
Continuous / on – going
Creates understanding or commonness
Multidimensional and multidirectional process

8. Importance of communication
Facilitates sound planning
Effective decision making
Creates inter personal relation
Effective supervision
Motivation-morale
Effective staffing
Coordination
Effective control

9. How effective is our communication?
Activity
How effective is our communication?
Let’s check

10. Barriers to Communication
Physical barriers
marked out territories, empires and fiefdoms into which strangers are not allowed
closed office doors, barrier screens, separate areas for people of different status
large working areas or working in one unit that is physically separate from others

11. PERSONAL BARRIERS
Arise from human emotions, values and poor listening habits.
Comprise mainly of fear, mistrust and suspicion
Lead to psychological distance

12. Cultural barriers
When we join a group we need to adopt the behaviour patterns of the group.

13. Language barriers Not familiar with expressions, buzz-words and jargon
Example
One of the more chilling memories of the Cold War was the threat by the Soviet leader Nikita Khruschev saying to the Americans at the United Nations: "We will bury you!" This was taken to mean a threat of nuclear annihilation.
However, a more accurate reading of Khruschev's words would have been: "We will overtake you!" meaning economic superiority. It was not just the language, but the fear and suspicion that the West had of the Soviet Union that led to the more alarmist and sinister interpretation.
Nikita Sergeyevich Khrushchev[1] (April 15, 1894 – September 11, 1971) led the Soviet Union during part of the Cold War

14. Gender barriers

15. Interpersonal barriers

16. Listening barriers Interrupting the speaker
Not maintaining eye contact with the speaker
Making the speaker feel as though he/she is wasting the
listener's time
Being distracted by something that is not part of the on going communication
Ignoring the speaker's requests
Topping the speaker's story with one's own set of examples
Forgetting what is being discussed

17. Barriers while speaking
Unclear messages
Lack of consistency in the communication process
Incomplete sentences
Not understanding the receiver
Not seeking clarifications while communicating

18. SEMANTIC BARRIERS
Same word may have a different meaning for two people.
SEMANTICS IS THE SCIENCE OF MEANNGS