1. Version 2.0 Docent, Inc. 2444 Charleston Boulevard Mountain View, CA 94042 www.Docent.com ISECON ‘2000: IT Education The Need, Challenge and Importance

2. Version 2.0 Agenda The IT Workforce Most In Demand Jobs Job Skills Needed How To Acquire The Role of Education

3. Version 2.0 The Survey Commissioned by the ITAA Large and Comprehensive The Results –Based on Over 700 Phone Calls –Represents 1 of 70 IT Companies –Represents 1 of 600 Non-IT Companies No Government, Not For-Profit or Small Companies

4. Version 2.0 The Survey Uses New Job Clusters Developed by the Northwest Center For Emerging Technologies –Programmer/Software Developer –Database Administrator/Developer –Web Administrator –Network Systems Specialist –Enterprise IS Integrator –Interactive Digital Media Specialist –Computer Systems Support Representative

5. Version 2.0 The IT Workforce IT Workforce - 10 million workers –IT Companies - 957,106 employees –Non-IT Companies - 9,052,397 New Jobs in ‘2000 - 1.6 million Unfilled Positions - 843,328 Regional Demand and Need –Midwest - Largest Demand –Small Non-IT Firms - Highest Need –IT Companies - More Aggregate Demand Source: ITAA

6. Version 2.0 The Workforce Shortage - The Companies Perspective The Largest Problem Aggressive Recruiting Referral Programs Change Job Descriptions Outreach Programs

7. Version 2.0 The Workforce Shortage - Coping Strategies HB1 Visas Outsource Work Intern Programs Referral Programs Shift Work to Other Employees Job Retraining Job Sharing

8. Version 2.0 The Most In Demand Jobs Technical Support Required Skills –Troubleshooting (97%) –Customer Service (91%) –Installation Support (82%) –Systems Operations (67%) Web Related Talents (13%) Technical Support and Network Administration –Represent 50% of all jobs DB Developers and Software Engineers –Represent 20% of new IT positions Source: ITAA

9. Version 2.0 Skills Workers Need Knowledge Base in Relevant Area (62%) Hands-on Experience (47%) Soft Skills –Communication Skills –Problem Solving –Teamwork –Flexibility & Adaptability Largest Skills Gap –Enterprise Systems Integration –Web Development Positions Source: ITAA

10. Version 2.0 Best Way to Acquire Skills Four Year Colleges & Private Technical Institutes –Highest rated –Database Development and Engineering Short Courses and Seminars –Web Development Skills Private Technical Institutes –Database Development –Analysis Skills –Administration Capabilities Certification –Database Development and Engineering Source: ITAA

11. Version 2.0 Four-Year Colleges and Universities Effective Skills Development Well Rounded Education Discipline and Commitment Areas of Improvement –Current Curriculum –Sufficient Hands-on Experience –Curriculum Match Businesses Needs –Communications and Interpersonal Skills Source: ITAA

12. Version 2.0 Private Schools Second Most Effective –Specific Skills –Fewer Unnecessary Classes –Sufficient Hands-on Experience Areas of Improvement –Wider Variety of Topics –Higher Level –More Hands-on Experience –More Thorough Training Source: ITAA

13. Version 2.0 Community Colleges Fourth Most Effective More Focus on Specific Skills Fewer Extraneous Classes More Time with Instructors Level of Instruction Areas of Improvement –Update Curriculum –More Hands-on Experience –More Internship Programs Source: ITAA

14. Version 2.0 Trends Focus on eLearning –K-12 –Institutions –Corporations –Government –Analysts –The Big 5 Shift Towards eCommerce Market Consolidation

15. Version 2.0 Suggestions Work Closely with Industry –Internships –Case Studies –Update Your Curriculum –Student Projects –Speakers –Use Their Training Materials –Grant Programs Work with Associations

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