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Customer Service Project-Training BEST BUY By: Kimberly Arambula, Adela Delilbasic,Chelsea Haddow & Aldin Kuric.

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Presentation on theme: "Customer Service Project-Training BEST BUY By: Kimberly Arambula, Adela Delilbasic,Chelsea Haddow & Aldin Kuric."— Presentation transcript:

1 Customer Service Project-Training BEST BUY By: Kimberly Arambula, Adela Delilbasic,Chelsea Haddow & Aldin Kuric

2 Identify ●Best Buy ●Electronics retailer ●Help deliver the technology solutions ●World’s largest multi- channel ●“unmet needs of our customers” Target Audience: ●work on floor ●Employees with alot customer interaction ●negativeness ●those who may not know much

3 Necessary Training ●A lot of bad reviews ●lack of communication & knowledge ●Employees that need extra help ●Train in exceptional service ●With more customer interaction

4 1.Use E-Learning to Educate (kahoot.it) 3:00pm-3:30pm 2.Discussion on top reviews 3:30pm-4:30pm 3.Break/Snack 4:30pm-4:45pm 4.Standards Please (game) 4:45pm-5:15pm 5.The Easy Way (game) 5:15pm-5:35pm 6.Fill out drawing for interview 5:35pm- 6:00pm Itinerary for 1st Day

5 Following day...

6 Itinerary for 2nd Day 1.Explain yourself (activity) 3:00pm-3:30pm 2.Best/Worst customer experience 3:30pm-4:30pm 3.Tell you what I can do 4:30pm-4:50pm 4.Break/snack 4:50pm-5:05pm 5.information connection 5:05pm-5:25pm 6.Everyone gathers (meeting) 5:25pm-5:40pm 7.Figure who gets the prize 5:40pm-6:00pm

7 Training session for employees! Be there or be square! Come and join us!! Be able to win an interview with SL Tribune, also giving gift bags! Must attend both days to qualify for the interview!.

8 Customer Service Games 1.Following service standards. 2.What you can do, not what you can’t. 3.Explaining customers what you are doing. 4.Communicating info noise process. 5.Perfect working environment customer feel welcomed.

9 Rewards ●Receive a ticket for a drawing ●two types of prizes

10 Sources: ●http://www.yesware.com/blog/2014/08/27/sales-training/http://www.yesware.com/blog/2014/08/27/sales-training/ ●http://www.resellerratings.com/store/Best_Buyhttp://www.resellerratings.com/store/Best_Buy ●http://www.businesstrainingworks.com/training-resources/five-free- customer-service-training-gameshttp://www.businesstrainingworks.com/training-resources/five-free- customer-service-training-games


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