1. Module 4 Operations

2. 2Aboriginal Banking Location >High traffic area (cars and people) >Trendy Location (image) >Easy access and parking (client access) >Within budget (cash flow) >Zoning specific to business (manufacturing, industrial) >Location unimportant (internet business, little or no client contact, etc.) What is important to your business when it comes to location? Think about your priorities for your location.

3. 3Aboriginal Banking Equipment >What equipment do you need to manufacture/provide your product or service? >What administration equipment do you need for your work place? I.e. Desk, computer, telephone, printer, pens, paper, etc. >How much will it all cost? –Refer to the module for an example.

4. 4Aboriginal Banking Labour >Who will hire the contactors to do your outsourcing? >Who will hire your support staff? >What are the job title(s) and job descriptions of your staff? >What salary will you pay? What benefits will you offer? >What qualifications do employees need to do the job?

5. 5Aboriginal Banking Manufacturing or Service Process >Service Process Questions: (Services) >What is your service process from having the skills to servicing a customer’s wants/needs? –Ex. You are a hairstylist, how will you deliver your service to a person who wants a new haircut? >Manufacturing Process Questions: (Products) >What is your manufacturing process from raw material to a product in the customer’s hand? –Ex. Where do you get your materials? How do you create your products? How will you distribute your products? What are your day-to-day activities? Brainstorm with your team! This is a vital piece to your business plan.

6. 6Aboriginal Banking Inventory and Suppliers >How much inventory should be purchased? >Where are you going to store it? >How will you purchase new inventory to keep your business stocked? >How many suppliers should you have? >What price terms? Recommended Video: http://www.youtube.com/watch?v=0Jd34WCmBMM

7. E-Spirit www.bdc.ca/en/espirit