2. IT Helpdesk Request July 2008 WPG INTERNATIONAL (SOUTH ASIA) PTE LTD

3. Purpose  To document Helpdesk Request and seek proper approval.  Applicable to File permission change Creation of FTP and VPN account Creation of email groups and email redirection Data backup service due to transfer of notebooks Investigation into error message New notebook/PC request

4. Launch & Login CORP Webflow http://flow.wpghome.com http://flow.wpghome.com Logging In …

5. Select Flow Application … Holdings Application  Group Common  MIS Applications  IT Helpdesk Request

6. Filling In Request … Fill in your request here Request to create VPN account 1115 26/06/08 Fill in Required Date here Fill in your location here

7. Applicant can attach file, i.e Screen capture, error message Filling In Request … Finally, click Submit Application to trigger approval flow or Save As Draft in case you need to hold it first Save As Draft in case you need to hold it first Please click Browse and select the file to Upload

8. Applicant - Raise IT Helpdesk Request IT Section Head - Evaluate the Request Department Head - Seek Endorsement ( A Department Head - Seek Endorsement ( A dditional approval from other Dept Head if necessary) System/Support Engineer - Assign task to System or Support Engineer Approval Flow … FLOW END

9. Thank You