1. Focusing Management Attention ©2002 Dr. B. C. Paul

2. Focusing Management Assistance  Especially at first standing back and letting everyone do their own thing may not work well  May need to focus management attention on overcoming some problems with people

3. The Bell Curve of Worker Performance Excellent Workers Trouble Makers The Silent Majority

4. Management Attention  Many Managers like to focus on the excellent group. These are the people who will hit the home runs. – If you hang around them - they’ll make you look good  If you get them aimed in the right direction they will also hit home runs if you don’t hang around them – So why are you spending your time non- productively

5. The Trouble Makers  Every crew has a few people who won’t work or specialize in sabotaging others or projects. – Some managers spend all their time fighting trouble

6. The Trouble with a Trouble Focus  Some people will not work with you (at least initially) no matter what you do.  Some people are just looking for a free ride  Some people take special delight in what they can foul up.  Some people are not as productive as others

7. Dealing with the Bottom of the Curve  Initially - Don’t – Most managers ignore the middle where most of their resource strength is located  Focus Initial attention on the middle – Follow your gung-ho steps – With buy-in your top people will usually roll away and thrive when given an opportunity to do a clearly defined important job well – Middle needs your help

8. Working with the Middle  Gung-ho means – instilling a spirit of value in the work - (work with the middle) – getting people in a position to succeed – blasting out barriers and holding harassers at bay so your people can do their job  Focus more performance on the middle – these people will need a bit more work, but when they get the new spirit of the work place they will thrive.