1. Fire at the Norwich City Hotel Evacuation Scenario Click here to enter your name Click here to enter your name Click here to move to the next slide

2. You are working as usual in reception …. Click here to move to the next slide

3. When a guest comes to reception… I thought I’d better let you know that I could smell smoke on the second floor near my room Click here to move to the next slide

4. What should you do? What should you do? Click one of the following…  Nothing, it’s probably someone smoking a smelly cigar Nothing, it’s probably someone smoking a smelly cigar Nothing, it’s probably someone smoking a smelly cigar  Phone the fire brigade immediately Phone the fire brigade immediately Phone the fire brigade immediately  Go with the guest and investigate the smell Go with the guest and investigate the smell Go with the guest and investigate the smell  Ask the duty manager to investigate Ask the duty manager to investigate Ask the duty manager to investigate Click here to move to the next slide

5. The manager returns… Start the evacuation procedure please, I couldn’t fight the fire. It’s in the laundry room on the second floor OK, I’ll do it straight away Click here to move to the next slide

6. You phone the fire brigade, what do you say? Click to enter your answer Click to enter your answer Click here to move to the next slide

7. Now you need to alert staff and guests by using the PA system What could you say? Click to enter your answer Click to enter your answer Click here to move to the next slide

8. What should the reception team do now? Select all of the things you think they should do… Click to enter your choices Click to enter your choices Click here to move to the next slide

9. A guest telephones from their room … Do I have to leave my room? I was just about to get into the shower Click here to move to the next slide

10. How should you reply? How should you reply? Click one of the following…  “You should pack your things together and leave the hotel” “You should pack your things together and leave the hotel” “You should pack your things together and leave the hotel”  “Don’t worry, the fire is on a different floor, stay where you are” “Don’t worry, the fire is on a different floor, stay where you are” “Don’t worry, the fire is on a different floor, stay where you are”  “You must leave your room immediately and go to the fire assembly point” “You must leave your room immediately and go to the fire assembly point” “You must leave your room immediately and go to the fire assembly point”  “It’s your decision, but we advise you to leave the hotel” “It’s your decision, but we advise you to leave the hotel” “It’s your decision, but we advise you to leave the hotel” Click here to move to the next slide

11. A guest comes to the front desk… It’s cold and wet out there – can I stay inside? Click here to move to the next slide

12. How should you reply? How should you reply? Click one of the following…  Stay inside where it’s dry, that will be fine Stay inside where it’s dry, that will be fine Stay inside where it’s dry, that will be fine  You must go outside You must go outside You must go outside  Go and fetch your coat from your room – as long as you are quick Go and fetch your coat from your room – as long as you are quick Go and fetch your coat from your room – as long as you are quick  Stand by the door and go outside if you need to Stand by the door and go outside if you need to Stand by the door and go outside if you need to Click here to move to the next slide

13. Some receptionists have left the hotel, what should they be doing now? Select all of the things you think they should do… Click to enter your choices Click to enter your choices Click here to move to the next slide

14. If a guest is missing, what should you do? If a guest is missing, what should you do? Click one of the following…  Go and check their room Go and check their room Go and check their room  Shout their name loudly so they can hear you Shout their name loudly so they can hear you Shout their name loudly so they can hear you  Assume they are out of the hotel for the day/night Assume they are out of the hotel for the day/night Assume they are out of the hotel for the day/night  Report it to the Fire Officer Report it to the Fire Officer Report it to the Fire Officer Click here to move to the next slide

15. When can you go back inside the hotel? When can you go back inside the hotel? Click one of the following…  When others start drifting back in When others start drifting back in When others start drifting back in  When it’s clear that it’s safe to do so When it’s clear that it’s safe to do so When it’s clear that it’s safe to do so  When the Fire Officer says you can When the Fire Officer says you can When the Fire Officer says you can  When you are cold and bored of standing around When you are cold and bored of standing around When you are cold and bored of standing around Click here to move to the next slide

16. Thanks to our students for their excellent posing! Click here to show all of your answers Click here to show all of your answers You can print them for your lecturer here too Make sure you answer YES to update your answers when the grey dialogue box appears after you click here