1. Hospitality Information Technology 石岳峻 博士

2. 用書 教科用書 –Hospitality Information Systems and E-Commerce Author: Tesone, D.V., Wiley, 2005 參考用書 –Technology Strategies for The Hospitality Industry Author: Peter D. Nyheim, Francis M. McFadden, & Daniel J. Connolly, Pearson Prentice Hall, 2004 –E-Commerce and Information Technology in Hospitality and Tourism, Author: Zongqing Zhou, Thomson Delmar Learning, 2003

3. Table of Contents PART I. GENERAL APPLICATIONS 1.Understanding Hospitality Information Systems and Information Technology 2.Computer Hardware for Hospitality 3.Computer Software for Hospitality 4.Computer Networks and Telecommunications for Hospitality PART II. HOSPITALITY MANAGEMENT AND THE INTERNET 5.Electronic Commerce (E-Commerce) 6.E-Information and Distribution Systems 7.E-Business Strategies and Solutions PART III. HOSPITALITY FUNCTIONAL APPLICATIONS 8.Computer Reservations Systems (CRS) and Global Distribution Systems (GDS) 9.Property Management Systems (PMS) and Point of Sale Systems (POS) 10.Accounting Control and Production Systems 11.Marketing and Human Resources Management Systems 12.Safety, Security, and Physical Plant Systems

4. Overview Part I Part II Part III

5. Part I Input Transformation Process Outputs Information Technology, Information Systems Hardware, Software, Networks, Telecommunications

6. Part II E-Business, E-Commerce E-Information/Distribution, E-Marketing

7. Part III E-Business, E-Commerce E-Information/Distribution, E-Marketing CRS, PMS, POS, Retail Catering, Convention, Resorts Accounting, Human Resources, Safety Cruise, Casino, Restaurants, Hotel