1. CREATING & SUSTAINING A SERVICE CULTURE DECEMBER 13-18, 2008 ORLANDO, FLORIDA presented by

2. YOUR 2009 D-TEAM Craig Aman (PMBA 62) Ashley Kersey (MBA 2010) Mike Martin (PMBA 63) Sean Mathews (MBA 2010) Greg Schiller (MBA 2010) Jenny Darley, Advisor

3. DISNEY PROGRAM SCHEDULE Sunday, December 13 –Kick Off Event at Epcot Monday, December 14 –Observation in Parks: The Foundation Tuesday - Thursday, December 15-17 –Disney Institute Classroom Experience Thursday evening – Friday, December 17-18 –Universal Studios: The Competition Behind the Scenes

4. THE DISNEY EXPERIENCE Disney Institute Program Concepts Aligning a Service Culture Communicating a Service Culture Creating a Service Culture Leading a Service Culture Establishing a Service Culture Managing a Service Culture Marketing & Competing through a Service Culture

5. THE UNIVERSAL EXPERIENCE

6. HOTELS Disney’s Grand Floridian Resort & Spa –2 students per room –Single room supplement $550 Portofino –2 students per room –Single room supplement $125

7. PROGRAM COSTS Disney Institute Program$2,350 –Includes Program, Hotel & Some Meals Universal Program $275 –Includes Program, Hotel, Dinner, Park Admission Flight DFW – MCO (approx) $250 Disney Park Admission (2 day hopper) $200 Miscellaneous Meals $200 TOTAL$3,275 Less Scholarship from Mr. Cox ($1,850) OUT OF POCKET$1,425

8. PROGRAM DETAILS Immediately following Mod B final exams Disney Institute –December 13-17, 2009 Universal Studios –December 17-18, 2009 40 available positions –Up to 32 $1850 scholarships provided by Mr. Cox –1 $1850 scholarship provided by Charles Elhers

9. APPLICATION REQUIREMENTS Minimum of 10 BLC seminars by 11/12/09 to qualify for scholarship and attend program Must be a current MBA, PMBA, MAMBA, MSM or MSiE student to apply Only MBA, MAMBA, and PMBA students qualify for scholarship Two Essays and Interview Minimum GPA of 3.20 at Fall Mod A for scholarship (3.00 for self funding) Applications due Friday, September 11 at 5:00 p.m.

10. QUESTIONS