1. ****************** Part 4: How to Organize, Manage, and Operate the Business 10.How to Obtain and Manage Human Resources and Diversity in Small Companies 11.How to Maintain Relationships with Your Employees and Their Representatives 12.Obtain and Laying Out Operating Facilities 13.Purchasing, Inventory, and Quality Control

2. ****************** Chapter 10 How to Obtain and Manage Human Resources and Diversity in Small Companies McGraw-Hill/Irwin Copyright © 2009 by The McGraw-Hill Companies, Inc. All rights reserved.

3. ****************** How To Obtain And Manage Human Resources And Diversity In Small Companies Planning Human Resource Needs Planning Human Resource Needs Sources & Methods For Recruiting Sources & Methods For Recruiting Employee Development Employee Development Managers vs. Nonmanagers Managers vs. Nonmanagers Laws Of Recruiting, Selection, & Development Laws Of Recruiting, Selection, & Development Compensation & Benefits Compensation & Benefits Employee Health & Safety Employee Health & Safety Chapter 9 10 - 3 Keith Brofsky/Getty Images

4. ****************** 10 - 4 McGraw-Hill/Irwin Staffing “…planning for, recruiting, selecting, and training and developing employees, as well as compensating them and providing for their health and safety.”

5. ****************** 10 - 5 Median Age- U.S. Source. U,S Census Bureau, www. Census.govwww. Census.gov

6. ****************** 10 - 6 Planning HR Needs  Job Description oDuties oResponsibilities oWorking Conditions oRelationships  Job Specification- Qualifications oMental oPhysical oOther Jacobs Stock Photography/Getty Images

7. ****************** 10 - 7 Components: Job Description & Specification

8. ****************** 10 - 8 Characteristics of Job Seekers

9. ****************** 10 - 9 Sources Of Employees

10. ****************** 10 - 10 Tips To Aid Recruiting 1)Current Employees/Fee 2)Seniors 3)Internships 4)Church Bulletin 5)Specific Job-Related Talents Royalty-Free/CORBIS

11. ****************** 10 - 11 Methods Of Recruiting

12. ****************** 10 - 12 Techniques For Selection  Preliminary Screening/Interview  Application/Resume’  Testing  In-Depth Interview  References  Physical Exam  Judgment  Orientation Keith Brofsky/Getty Images

13. ****************** 10 - 13 Testing  Valid  Relates To Performance  Types oIntelligence oAptitude oProficiency Jack Hollingsworth/Getty Images

14. ****************** 10 - 14 Interview Topics To Avoid  Children  Age  Disabilities  Physical Characteristics  Citizenship  Name  Lawsuits  Arrest Record  Smoking  AIDS/HIV

15. ****************** 10 - 15 Strategies At Interview 1)Stick To Pre-Determined Questions 2)Do Not Make An Emotional Hiring Decision 3)Dig Deep 4)Be Very Clear About Job Performance Expectations Ryan McVay/Getty Images

16. ****************** 10 - 16 Training & Developing Employees  Business Effectiveness Depends on Employees  Inherent Abilities of Employees  Development Through:  Training  Education  Experience  Motivation

17. ****************** 10 - 17 Results of Effective Training + Increased Productivity + Reduced Turnover + Increased Employee Earnings + Decreased Costs + Less Supervision Needed + Improved Employee Satisfaction

18. ****************** 10 - 18 Types Of Training  On-The-Job  Apprenticeship  Internship  Cross-Training  E-Training  Outside Help

19. ****************** 10 - 19 On-The-Job Training Steps Tell WhatTell What Tell HowTell How Show HowShow How Let Them Under GuidanceLet Them Under Guidance Right/Wrong/CorrectionRight/Wrong/Correction RepeatRepeat Ryan McVay/Getty Images

20. ****************** 10 - 20 On-The-Job Training Advantages Low Cost Low Cost Production Continues Production Continues No Transition No Transition Educates & Motivates Educates & Motivates Disadvantages Excessive Waste Excessive Waste Poor Environment Poor Environment Owner/Manager May Not Be Best Trainer Owner/Manager May Not Be Best Trainer

21. ****************** 10 - 21 Developing Managers

22. ****************** 10 - 22 Equal Opportunity & Affirmative Action LawsEnacted Title VII, Civil Rights Act 1964 Executive Order 11246 1965 Age Discrimination In Employment 1967 Vocational Rehabilitation 1973 Vietnam-Era Veterans Readjustment 1974 Americans With Disabilities 1990 Civil Rights Act 1991

23. ****************** 10 - 23 EEOC Regulations

24. ****************** 10 - 24 Compensating Employees Legal Influences Setting Rates Of Pay Motivation  Merit Increases  Incentive Payments  Profit Sharing  Commissions  Bonuses  Push Money/Spiff Steve Cole/Getty Images

25. ****************** 10 - 25 States With Higher Minimum Wages Steve Cole/Getty Images

26. ****************** 10 - 26 Required Employee Benefits  Social Security/Medicare oSocial Security – 6.2% oMedicare – 1.45%  Unemployment Insurance  Workers’ Compensation  Family/Medical Leave C. Sherburne/PhotoLink/Getty Images

27. ****************** 10 - 27 Voluntary Employee Benefits  Health/Accident Insurance  Life/Disability Insurance  Sick Leave  Income Maintenance  Pay For Time Off  Employee Services & Other  Flexible Benefits Royalty-Free/CORBIS

28. ****************** 10 - 28 Pension/Retirement Plans  Defined-Contribution  Defined-Benefit  401(k) Ryan McVay/Getty Images

29. ****************** 10 - 29 Factors Affecting Health/Safety IndustryOccupation Human Variables  Job Satisfaction  Personal Characteristics  Management Attitude

30. ****************** 10 - 30 Occupational Safety & Health Act- 1993 Regulations- 1996 Employee Rights Employer Obligations & Rights Enforcement Environmental Protection Agency- Created In 1970