1. IS/ICT Management in the Modern Enterprise Ota Novotný University of Economics, Prague dept. of Information Technologies

2. Business – IS/ICT manage- ment Business activities Business processes Applications BP Management (9) Application delivery (8) EC/EP (1,2)BI (5)SCM (3) ERP (4) IS/ICT Management (6) Enterprise IS (7)

3. Presentation Outline  the position of IS/IT management in a company,  information products and services as a added value to the core business,  the role of top management in IS/IT,  integration aspects, their possible solution,  reference models.

4. Information products and services as a added value to the core business

5. Reference models  Modelling in the area of the enterprise management  Reasons for the reference models development and principles of their application  Application of the reference models principles into the area of IS/ICT management

6. IS/ICT management reference models  Purpose: Support for service oriented IS/ICT management implementation Structured (formalised) overview of the enterprise informatics structure and base for its planning and management Support for the operational IS/ICT management tasks Support for the long-term IS/ICT management tasks

7. IS/ICT management reference models  Differences from: IS/ICT operations management tools (e.g. metasystem) IS/ICT management methodologies (ITIL, COBIT, etc.)

8. IS/ICT management models – application examples  Model structure Cost of application upgrade (impact analysis) SLA calculation  Model content Process catalogue Document examples Component characteristics

9. IS/ICT management models – service oriented approach

10. Cobit Framework  In order to provide the information that the organisation needs to achieve its objectives, IT resources need to be managed by a set of naturally grouped processes.

11. Cobit Framework  COBIT 3rd Edition is the most recent version of Control Objectives for Information and related Technology, first released by the Information Systems Audit and Control Foundation (ISACF) in 1996. The 2nd edition, reflecting an increase in the number of source documents, a revision in the high-level and detailed control objectives and the addition of the Implementation Tool Set, was published in 1998. The 3rd edition marks the entry of a new primary publisher for COBIT: the IT Governance Institute.

12. COBIT

13. IS/ICT management reference models – structure  Components  Relations  Content

14. IS/ICT management reference models – key components Org. unit User Service IS/ICT Activity Application Computer IS/ICT Process Ent. Process

15. IS/ICT management reference models – key relations Org. unit User Service IS/ICT Activity Application Computer IS/ICT Process Ent. Process

16. IS/ICT management reference models – content Org. unit User Service IS/ICT Activity Application Computer IS/ICT Process Ent. Process Full Part None

17. KIT reference model  History First version – 1999 Based on IS/ICT metasystem project results  Application Information strategy IS/ICT management processes and tasks definition IS/ICT management support

18. KIT reference model – components Org. unit User Locality Partner Service Activity OS-SW Applications Computers Peripheries Project IS/ICT Process Ent. Process Data Role Maturity CSF Metrics Dimensions

19. KIT reference model – content Org. unit User Locality Partner Service Activity OS-SW Applications Computers Peripheries Project IS/ICT Process Ent. Process Data Role Maturity CSF Metrics Dimensions Full Part None

20. (1)IS/ICT Strategic Management (objectives, architectures, standards, projects, schedule, budget, rules,...)   (2) Planning, organization, integration and coordination of IS/ICT development  (9) IS/ICT development projects management (development, maintenance, implementation)   (10) IS/ICT operations management (services and resources)   (5) Financial management   (6) IS/ICT personnel resources management   (7) Data resources management   (8) Technology and configuration management (ASW, ZSW, HW, LAN, WAN...)   (3) Service management (relations to customers and suppliers)  (4) Service support (reliability, availability, compliance to regulations, integrity, risk management)   IS/ICT Tactical Management IS/ICT Resources managementIS/ICT Services management IS/ICT Operational Management KIT reference model – IS/ICT processes

21. KIT reference model implementation  Kick-out workshop  Model components selection  Model relations selection  Model database and front-end customization  Model front-end training  Component and relations editing (coached)  Integrity reports generation  Model application

22. KIT reference model implementation – lessons learned  Positive IS/ICT management is motivated i a way – „We are building our IS/ICT management system“ Easy to use tool Structured approach – no plain text – better integrity Knowledge moved from heads to shared resource  Other KIT model is no COTS It cannot be implemented without coaching Still need a customization IS/ICT managers are different – therefore each implementation is different

23. KIT reference model – plans for the future  Content versions  Content profiling

24. IS/ICT MANAGEMENT REFERENCE MODEL Questions ?