1. STS-FRM-003, rev. 1, 12/7/07 April 2015 1 Department of Street Services Management Review April - 2015

2. April 2015 2 Purpose Statement To review our Quality Management System (QMS), Environmental Management System (EMS), and Occupational Health & Safety Management System (OHSAS) to ensure suitability, adequacy, and effectiveness. In doing so, we are able to determine opportunities for improvement and performance, while assessing the need for changes to the QMS, EMS and OHSAS systems.

3. April 2015 3 Executive Summary ISO-9001 QMS  5 Action Items open since the last Management Review ISO-14001 EMS  3 Action Items open since the last Management Review  1 Action Items closed since the last Management Review BS-18001 OHSAS  3 Action Items open since the last Management Review Service Maintenance Areas  Exceeded the monthly goal set for meeting the SLA  Exceeded the monthly goals set for internal inspections Business Administration  Exceeded the monthly goal set for processing vendor payments within 16 days Street Repair Division  Asphalt and Concrete are below the monthly goals set for meeting the SLA  Slightly behind the monthly goal set for performing STS Work Planned Projects  Asphalt and Concrete exceeded the monthly goals set for internal inspections Fleet Acquisition & Replacement  Fleet Acquisition exceeded the monthly goals set for the monthly PM Transportation Division  Exceeded the monthly goals set for meeting the SLA  Exceeded the monthly goals set for internal inspections

4. April 2015 4 Action Items Please refer to the Action Item List

5. STS-FRM-003, rev. 1, 12/7/07 April 2015 5 Environmental Spills

6. April 2015 6 Objective: Decrease the number of reportable petroleum-based spills over 1 gallon. April FY 14/15

7. STS-FRM-003, rev. 1, 12/7/07 April 2015 7 Safety Compliance

8. April 2015 8 Objective: Reduce the number of collisions within the department by 10% Number of non-preventable and preventable collisions

9. April 2015 9 Preventable and non-preventable collisions Street ServicesApril 2015Issued Ytd. District / DivisionsPreventableNon-preventablePreventableNon-preventable SMA 10001 SMA 20102 SMA 30012 SMA 40000 Nights0002 SRD0239 CFI0000 TRN1013 Department Totals13519

10. STS-FRM-003, rev. 1, 12/7/07 April 2015 10 Service Maintenance Areas

11. April 2015 11 Objective: Respond to service requests in accordance with the SLA.  * YTD APR-2015- Number of SR closed (1855) & Number of SR closed on time (1849 ) SMA Monthly % SMA – 1 100% SMA – 2 100% SMA – 3 100% SMA – 4 99.9%

12. April 2015 12 Objective: Respond to 3-1-1 service requests in accordance with the SLA. 504 / 504 236/236 263 / 263 365/364 334/331 656/656 602/602

13. April 2015 13 Objective: Respond to 3-1-1 service requests in accordance with the SLA. 522 / 522 277 / 277 280 / 280 363/363 437/436 866/866 630/630

14. April 2015 14 Objective: Respond to 3-1-1 service requests in accordance with the SLA. 612 / 612 374 / 374 405 / 405 623/618 661/659 1203/1202 812/808

15. April 2015 15 Objective: Respond to 3-1-1 service requests in accordance with the SLA. 691/ 691 357/ 357 287/ 288 504/504 668/667 1019/1019 894/894

16. April 2015 16 Objective: Achieve a 97% Safety pass rate for SMA inspections. 129/129 212/212 98/98 86/86 293/293 160/160 253/254

17. April 2015 17 Objective: Achieve a 97% Environmental pass rate for SMA inspections. 129 / 129212 / 212 98 / 98 86/86254/254 160/160 293/293

18. April 2015 18 Objective: Achieve a 97% Quality pass rate for SMA inspections. 125/ 129 208/ 212 97/ 98 86/86 254/254 150/160 293/293

19. April 2015 19 Objective: Track the number of inlets cleaned. 746.50 cy *Cubic yards of debris removed 609 cy 716 cy 587cy 411cy 446.33cy 581cy

20. STS-FRM-003, rev. 1, 12/7/07 April 2015 20 Business Administration

21. April 2015 21 Objective: Process 85% of payments for goods and services within 16 days. 406/409 401/406 390/397 264/261 414/411 391/388 519/507

22. STS-FRM-003, rev. 1, 12/7/07 April 2015 22 Vendor Performance

23. April 2015 23 Objective: Ensure key vendors perform according to specifications. VendorTypeCustomer Service DeliveryQualityEnvir.Perf.Comments ApacAsphalt  No comments HertzEquipment Rental  No comments TXIAsphalt Base  No comments Southern StarConcrete Delivery  No comments NPLConcrete Street Repair  No comments Kirby SmithEquipment Rental  No comments HolcimBulk Cement Del.  No comments G & KUniform Rental  No comments FlagshipSweeping  X  Sweeper needs to sweep against the curb line. Striping TechnologyPavement Markings  No comments Good EarthR-O-W Mowing  No comments

24. April 2015 24 Objective: Ensure key vendors perform according to specifications. VendorTypeCustomer Service DeliveryQualityEnvir.Perf.Comments Custom ConcreteConcrete Delivery  No comments Heart LandEmulsion  No comments Northwest PropanePropane  No comments.

25. STS-FRM-003, rev. 1, 12/7/07 April 2015 25 Street Repair Division

26. April 2015 26 Objective: Perform service requests for major asphalt street repairs in accordance with the SLA. 46 / 67 12 / 12 7/11 10/34 28/54 17/32 47/54 Asphalt activity declined from Nov 14 – Jan 15 due to extreme cold temps, weather, precipitation and a record winter with regards to ice and snow falls. 90 to 45 day deadline reduction also took crews away from our planned work to get the MCC work completed. From Feb through April, 15, the upward trend indicates our goal should be resumed weather permitting. Although not shown in this slide at this time, we do not expect this upward trend to continue in May. Regretfully in May 2015 a record for having had the wettest May ever was set. Inevitably, asphalt cannot be applied. Throughout June, however, our crews resumed work aggressively to make up for lost time, and expect to resume the upward trend.

27. April 2015 27 Objective: Perform service requests for major concrete street repairs in accordance with the SLA. 62/77 46/60 40/50 44/62 38/50 38/5359/79 FY 13-14 showed 387 SRs from Oct – Apr and our 92% goal was exceeded as 94.32%. Comparably, FY 14–15, from Oct 14 – April 15 SRs have reached 431, or 44 projects more. This increase coupled with the record inclement weather patterns experienced, thus far, have caused this decline in completion of SRs and not meeting our 92% goal. 90 to 45 day deadline reduction also took crews away from our planned work to get the MCC work completed. As dryer/better weather has not set in, in June, crews will resume normal workloads and begin to trend upwardly to reach our goal. The restoration of a 90-day completion timeframe for MCCs will also help us get back to goal.

28. April 2015 28 Objective: Perform Street Maintenance Work Plan projects in accordance with FY 14-15 program goals. Program Goals Rehabilitation - 30 Restoration – 12 Partial Reconstruction - 115 Full Depth Asphalt– 60 Increased SR workload, record inclement hot/cold weather impacted our in house planned work as noted in prior slides. Better weather will allow us to get caught up by year’s end and reach our total Lane Mile goal.

29. April 2015 29 Objective: Perform Street Maintenance Work Plan projects in accordance with FY 14-15 program goals. Program status - 77% Refer to slide 28’s comments

30. Objective: Perform Street Maintenance Work Plan projects in accordance with FY 14-15 program goals. April 2015 30 Program status – 72%

31. 04/2015 31 Objective: Perform Street Maintenance Work Plan projects in accordance with FY 14-15 program goals. Program status -58%

32. April 2015 32 Objective: Perform Street Maintenance Work Plan projects in accordance with FY 14-15 program goals. Program status - 60%

33. April 2015 33 Objective: Achieve a 97% Safety pass rate for SRD Asphalt inspections. 195/198 101/102 99/102 130/132 158/160 131/132 253/253

34. April 2015 34 Objective: Achieve a 97% Safety pass rate for SRD Concrete inspections. 153/154 115/115 160/161 187/187 128/128 149/149 198/198

35. April 2015 35 Objective: Achieve a 97% Environmental pass rate for SRD Asphalt inspections. 198 / 198 102/102 132/132 160/160 132/132 253/253

36. April 2015 36 Objective: Achieve a 97% Environmental pass rate for SRD Concrete inspections. 154 / 154 115 / 115 161 / 161 187/187 128/128 149/149 198/198

37. April 2015 37 Objective: Achieve a 97% Quality pass rate for SRD Asphalt inspections. 196/198 101/102 126/132 155/160 131/132 252/253

38. April 2015 38 Objective: Achieve a 97% Quality pass rate for SRD Concrete inspections. 154/154 115/115 160/161 186/187 127/128 149/149 197/198

39. April 2015 39 Objective: Track the amount of construction materials recycled from major street construction repairs.

40. STS-FRM-003, rev. 1, 12/7/07 April 2015 40 Fleet Acquisition & Replacement

41. April 2015 41 Objective: Ensure 95% of Fleet PM’s are turned-in on time.

42. April 2015 42 Objective: Ensure 95% of Fleet PM’s are turned- in on-time (April 2015). PM'S TURNED IN ON TIME DivisionPM'S Due Turned -in on time/ (M-5)Late Adjusted late/ #Comments% of Fleet turned in on time Admin000N/A 0% SMA -14040/4 100% SMA -24310/1 100% SMA -34310/1 100% SMA -47340/4 100% EMS2020/2 100% QAI3210/1 100% Nights4400/0 100% SRD-A15870/7 100% SRD-C10460/6 100% TRN5320/2 100% TxDOT000N/A 100% Total5929280/28 100%

43. STS-FRM-003, rev. 1, 12/7/07 April 2015 43 Transportation

44. April 2015 44 Objective: Respond to Signal Maintenance Operations /Emergency Calls in accordance with the SLA. 469 / 491 132 / 133 124 / 129 137/137 145/146 123/123157/157

45. April 2015 45 Objective: Respond to Traffic Sign Maintenance - Emergency Calls in accordance with the SLA. 205/205 113/114 141/143 137/137 126/126 150/150 184/185

46. April 2015 46 Objective: Respond to Engineering Request / Emergency Response in accordance with the SLA. 443/450 258 / 273 319 / 325 358/362 126/126 445/445 445/457

47. April 2015 47 Objective: Perform Signal Construction Traffic Hardware Repair / Emergency Response in accordance with the SLA. 44 / 4426 / 26 34 / 3426/26 24/24 29/29

48. April 2015 48 Objective: Perform Lane Line Striping in accordance with program goals. Long line striping is below target due to weather delays – we will still meet goal by September.

49. April 2015 49 Objective: Perform Crosswalk Striping in accordance with program goals. Fy 14-15 Crosswalk Striping Goal = 370 Crosswalks

50. April 2015 50 Objective: Achieve a 97% Safety pass rate for TRN inspections. 197/197 122/122 255/255 234/234 139/139 240/240 181/181

51. April 2015 51 Objective: Achieve a 97% Environmental pass rate for TRN inspections. 197/197 122/122 255/255 234/234 139/139 240/240 181/181

52. April 2015 52 Objective: Achieve a 97% Quality pass rate for TRN inspections. 197/197 122/122 254/254 234/234 139/139 240/240 181/181

53. STS-FRM-003, rev. 1, 12/7/07 April 2015 53 Customer Feedback

54. March 2015 54 Crew & Quality Complaints/Compliments 27 Crew Complaints & Compliments  8 were referred to other departments  16 Handled Internally Crew Complaints SRD-C (SR# 15-00167022) SRD-A (SR# 15-00155235) SRD-C (SR# 15-00161617) SRD-A (SR# 15-00161942) SRD-A (SR# 15-001149958) SRD-C (SR# 15-00118833) SMA-1 (SR# 15-00106447) SMA-3 (SR# 15-00146910) SMA-3 (SR# 15-00148691) SMA-3 (SR# 15-00149248) SMA-3 (SR# 15-00145855) SMA-4 (SR# 15-00169127) SMA-4 (SR# 15-00158960)

55. 55 Crew & Quality Complaints/Compliments (continued)  Crew Complaints  CFI ( INSPECTION) ( SR# 15-00159002)  TRN( CONTRACTOR) ( SR# 15-00117346)  TRN ( SR# 15-00152161) 3 Compliments  SMA-3 ( SR# 15-00145939)  SMA-4 ( SR# 15-00147299)  SMA-4 ( SR# 15-00129896) 0 Quality Complaints 0 Accidents April 2015

56. April 2015 56 Employee Recognition Street ServicesApril 2015Issued Ytd. District / DivisionsW.O.W. Card Employee RecognitionW.O.W. Card Employee Recognition SMA 10112 SMA 20002 SMA 30010 SMA 40106 Nights0000 SRD0001 TRN - Operations0105 TRN - Shop0010 Admin00230 Department Totals032616

57. STS-FRM-003, rev. 1, 12/7/07 April 2015 57 Audits Findings and Recommendations

58. April 2015 58 Audit Findings, and Recommendations (cont.) EMS / QMS / OHSAS External Audits  March 16 – 19, 2015