1. Overview Electronic Services September 24, 2003 Bernard Arseneau Director, Electronic Services Division

2. Standard Offerings  Request for Service  Payment Taking  Product Sales  Service Packaging  e-Forms  Citizen Engagement  Online Submission

3. www.snb.ca

4. Results  On behalf of 9 Provincial Departments and 39 Municipalities... 75+ products and services 200+ forms 13 service packages 3 citizen engagement initiatives

5. Services For Individuals

6. Individual Services  PDF Forms 200+ forms 37,000 downloads / month  Links to Acts, Regulations, Information  MV Renewal (3 - 4,000 per month)  Driver Renewal certain conditions apply

7. Individual Services (con’t)  Government Directory search names, Departments, mandates, org charts phone numbers, e-mail addresses  Municipalities (41) payments forms citizen engagement initiatives  Change of Address Medicare, P-Tax, MVR, DL, parking placards

8. Business Services

9. Business Services  Corporate Affairs Registry  Business Registry  Auto Dealer Vehicle Registration  Trucking and Transport  Land and Property

10. User Assessment Data Property Map Data Parcel Data Real Property Information Internet Service User Real Property Information Internet Service - 1996

11. Real Property Information Intrernet Service

13. Partners CARIS - Land Registry Unisys - Personal Property Registry CGI, e-government, gbiz

14. Lessons Learned Design around the needs to citizens & businesses Executive support Stakeholder support Strong ownership Communication Implementation