1. Microsoft Virtual Academy

3. STANDARDIZATION SELF SERVICEAUTOMATION Give Customers of IT services the ability to identify, access and request services as needed Controlled empowerment Request offerings displayed based on user role Intuitive, easy to navigate portal Self-service reporting Automate the processes and systems necessary to fulfill Customer requests. Automate routing of requests for approval and manual steps Automate fulfillment of the service request Automate notifications Standardize the services provided by IT to Customers Define the services to be offered Define the request offerings that will be part of a service offering Identify who needs to be involved (approvals, notifications, fulfillment) Create templates to standardize process for request fulfillment Compliance with Policies Increased Reliability Simplicity of Choice Increased Customer Satisfaction Nothing Lost in Translation Reduced Costs Faster Time to Delivery Minimize Human Error Reduced Costs

4. 3 rd Party Management Tools Service Catalog Templates Workflows CMDB Work Items Configuration Items Knowledge Reporting and data warehouse Self Service Standardization Automation EmailMobile Portal

5. IMPORTBUILDPUBLISH 12 3 INVOKE MONITOR 56 CREATE 4 Import Deploy VM Runbook & Data Build ‘New VM’ Request Offering Publish ‘New VM’ to Catalog Create a ‘New VM’ Request Invoke Deploy VM Runbook Monitor for New VM Created and Deployed

6. IMPORTBUILDPUBLISH 12 3 INVOKE MONITOR 56 CREATE 4 Import Deploy VM Runbook & Data Build ‘New VM’ Request Offering Publish ‘New VM’ to Catalog Create a ‘New VM’ Request Invoke Deploy VM Runbook Monitor for New VM Created and Deployed

7. Service Manager Orchestrator Virtual Machine ManagerOperations ManagerConfiguration ManagerActive DirectoryLOB3 rd Party Management Tools Service Templates Virtual Machine Templates Storage Classifications Logical Networks Load Balancers Load Balancer VIP Templates VIRTUAL MACHINE MANAGER Servers Clients Hardware Web Sites Databases Web Services Virtual Machines Hosts Exchange Servers Domains Sites And much more… OPERATIONS MANAGER Computers Hardware Software Computer Primary User Desired Configuration Management CONFIGURATION MANAGER Users Groups Computers Printers User Manages User ACTIVE DIRECTORY Runbooks Author workflows to sync data from line of business applications (LOB) or other 3 rd party management systems ORCHESTRATOR CSV Data Import Custom Connector using SDK PowerShell OTHER OPTIONS

8. ACTIVITIES Units of execution that perform defined actions RUNBOOKS System level workflows that execute a series of linked activities DATABUS Publish and consume data between activities as a runbook runs DESIGNER Drag, drop, and configure Visio- like authoring Invoke Web Services Compare Values Send e-mail Query Database Run.Net Script Get Server ID from DPM Get Data Sources Create Recovery Point Create Incident Create Checkpoint Start Maint Mode Shut Down VM E-mail on error Update on success Return Data Check Schedule

10. IMPORTBUILDPUBLISH 12 3 INVOKE MONITOR 56 CREATE 4 Import Deploy VM Runbook & Data Build ‘New VM’ Request Offering Publish ‘New VM’ to Catalog Create a ‘New VM’ Request Invoke Deploy VM Runbook Monitor for New VM Created and Deployed

14. Private Cloud Offerings Enterprise LOB App Offerings VDI Offerings Development Offerings

16. IMPORTBUILDPUBLISH 12 3 INVOKE MONITOR 56 CREATE 4 Import Deploy VM Runbook & Data Build ‘New VM’ Request Offering Publish ‘New VM’ to Service Catalog Create a ‘New VM’ Request Invoke Deploy VM Runbook Monitor for New VM Created and Deployed

20. IMPORTBUILDPUBLISH 12 3 INVOKE MONITOR 56 CREATE 4 Import Deploy VM Runbook & Data Build ‘New VM’ Request Offering Publish ‘New VM’ to Service Catalog Create a ‘New VM’ Request Invoke Deploy VM Runbook Monitor for New VM Created and Deployed

21. Service Manager Orchestrator Virtual Machine ManagerOperations ManagerConfiguration ManagerActive DirectoryLOB3 rd Party Management Tools

22. View status in work item forms Easily link over to Orchestrator console to view detailed status Retry failed runbooks ORCHESTRATOR Detailed status down to activity level Historical view of runbook execution Input, output and runtime variable data SELF-SERVICE PORTAL Summarized view of status for Customer EMAIL NOTIFICATIONS Notify about progress, failure, or successful completion Rich HTML formatted emails with context data inserted SERVICE MANAGER

24. Cloud Services Process Management Pack Model Extensions & Views Tenant Cloud Subscription Cost Center Logical Network Placement Tag VIP Template Cloud …. Service Request Templates 20+ service request templates Provision VMs Tenant onboarding Subscriptions Automated work item activity templates Service Catalog Content 20+ request offerings Based on service request templates Runbooks/Workflows Runbooks – CreateVM CreateVMMUserRole UpdateVM DecommisionVM 18+ Workflows

25. On-board Tenant(s) Subscribe to cloud resources Provision VMs against subscriptions

30. Scope Virtual infrastructure compute Chargeback on allocation Pricing Basic pricing - (CPU, RAM, Storage) Fixed pricing – VM, Cloud Advanced pricing – (IP Pool, Dynamic Disks, High Availability) Granularity of 1 day Data model Chargeback cubes in Data warehouse Reports Out of the box Excel sample reports