1. DOUG CRAIG Deputy Commissioner State Services Commission Health and Disability Sector NGO-MoH Forum 18 April 2013 Delivering Better Public Services

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3. One of Government’s four priorities: 3 1. Responsibly managing the Government’s finances 2. Building a more competitive and productive economy 3. Delivering better public services 4. Rebuilding Christchurch

4. Drivers for change 4 Financial constraints Increasing public expectations Demand for improvements in addressing complex societal issues

5. Ten priority results Reducing long-term welfare dependence 1. reduce the number of people who have been on a working age benefit for more than 12 months 5 Reduce by 30% from 78,000 in April 2012 to 55,000 by 2017 Supporting vulnerable children 2. increase participation in early childhood education 3. increase infant immunisation rates and reduce the incidence of rheumatic fever 4. reduce the number of serious assaults on children By 2016, 98% of new entrants will have participated in quality ECE Achieve and maintain 95% coverage of eight-month olds fully immunised with scheduled vaccinations by June 2017 By 2017, halt the 10-year rise in children experiencing physical abuse and reduce current numbers by 5% Boosting skills and employment 5. increase the proportion of 18 year-olds with NCEA level 2 or equivalent qualification 6. increase the proportion of 25–34 year-olds with advanced trade qualifications, diplomas and degrees (at level 4 or above) 85% of 18-year olds will have achieved NCEA level 2 or an equivalent qualification 55% of 25 to 34 year-olds will have a qualification at level 4 or above by 2017 Reducing crime 7. reduce the rates of total crime, violent crime and youth crime 8. reduce re-offending By June 2017, reduce crime rate by 15%, violent crime rate by 20%, youth crime rate by 5%, and reoffending by 25% Improving interaction with government 9. New Zealand businesses have a one-stop online shop for all government advice and support they need to run and grow their business 10. New Zealanders can complete their transactions with the government easily in a digital environment Reduce business cost from dealing with government by 15% by 2017 An average of 70% of New Zealanders’ most common transactions with government will be completed in a digital environment by 2017 – up from 24% currently

6. 6 Focus on results Working with others Make sure people are at the heart of everything Strengthen system leadership Increased flexibility and provide innovative and agile services Key to providing better public services

7. Better Public Services – You are part of the journey 7 RESULTS

8. Questions/Discussion 8