1. ® MTAC Satisfaction Survey May 2010

2. ® Respondents * 89 Respondents * Primarily MTAC representatives (64%) * Association Executives (24%)

3. ® Methodology Respondents were asked to indicate how much they agreed or disagree with 11 statements about MTAC

4. ® Summary of Findings

5. ® Key Insights * MTAC is effective in identifying and working on important issues * It is providing valuable, relevant and timely information * Improvement to MITS website would be helpful * Process to initiate Work Groups needs improvement * Work Group recommendations need better implementation

6. ® Strong Agreement MTAC effective in identifying issues of mutual interest and importance to USPS and mailing industry 47% strongly agree 52% agree

7. ® Strong Agreement MTAC members receive valuable information from USPS 39% strongly agree 56% agree

8. ® Strong Agreement MTAC’s General Session topics provide relevant and timely information 36% strongly agree 60% agree

9. ® Strong Agreement MTAC’s Leadership Committee ensures that the most important initiatives are being worked on 28% strongly agree 52% agree

10. ® Moderate Agreement MTAC’s Work Groups focus on the highest priority issues facing the USPS and the mailing industry 28% strongly agree 46% agree

11. ® Moderate Agreement “Dear MTACer” updates provide useful information 21% strongly agree 51% agree

12. ® Moderate Agreement Work Group presentations at MTAC General Sessions provide useful information on the focus of the Work Group and progress being made toward the Work Group’s objectives 18% strongly agree 55% agree

13. ® Moderate Agreement Access to MTAC information on the MITS website is easy and convenient 17% strongly agree 53% agree

14. ® Moderate Agreement The process to initiate an MTAC Work Group is effectively communicated 10% strongly agree 56% agree

15. ® Weak Agreement The process to initiate an MTAC Work Group is effective 9% strongly agree 49% agree

16. ® Weak Agreement Findings and recommendations from MTAC’s Work Groups are effectively implemented 10% strongly agree 32% agree