1. Presentation_title_v1 Legal information here 1 Round Table The Survey Says… Groups of 6-8 At least 1 buyer / group Feb 8, 2007

2. Presentation_title_v1 Legal information here 2 Who, what, when, how… to survey Who… all your business travelers What… vendor services, agency & end provider (airline, hotel, rental/ground trans.) When… real-time, all the time – Through OBT – Electronic e-mail, at end of trip – Reward travelers for survey completion – Other ideas…

3. Presentation_title_v1 Legal information here 3 What to do with the data??? Share results – good & bad with your vendors Reward good behavior Establish action plans to correct problems

4. Presentation_title_v1 Legal information here 4 Establish a plan for Change Putting your vendor on warning Send out RFP… include incumbent Set date and stick to it! Advise vendors / new & current of effective date Advise your travelers of the plan and rational

5. Presentation_title_v1 Legal information here 5 Stay tuned…. Implementing Change Afternoon session… Panel of Experts on Change Management

6. Presentation_title_v1 Legal information here 6 Feature Program Implementing Change… Panel of Experts Feb 8, 2007

7. Presentation_title_v1 Legal information here 7 Implementing Change Vendor’s Perspective How do we make the change happen quickly Communication Strategies Ramp-up time (1 to 3 months???) Reporting on the value of the change Gaining “Full” Compliance Future Opportunities

8. Presentation_title_v1 Legal information here 8 Agency Perspective Kevin Hamilton – Passageways Travel Implementation Steps & Time – Staffing / Training etc. – Loading Corporation’s Travel Policy – Contracts – Air/Car/Hotel etc. – On-Line Booking Tool - implementation – Other thoughts…

9. Presentation_title_v1 Legal information here 9 Airline Expectations Ramp-up time Tracking Market Share shift Reporting to both Corporation & TMC Service expectations Driving compliance

10. Presentation_title_v1 Legal information here 10 Rental Car Company How to implement / communicate this change Change vendor in OBT Link to Corporate Card Provide “preferred status” off employee lists Other ways to “Drive” compliance Communicate Advantages

11. Presentation_title_v1 Legal information here 11 Hotel Program Load Multi-level rate codes in GDS Communicate location / offerings e.g. comp breakfast, upgrades, ground transport, last room availablitly

12. Presentation_title_v1 Legal information here 12 Travel Managers Challenges Selling the new program to the travelers Rational on why Traveler’s may pay more on one trip, for the good of the program. WIIFM Rewarding Traveler’s for good behavior Reporting the results

13. Presentation_title_v1 Legal information here 13 Questions, Answers, Comments Q&A