1. Management of oral and written communication

2. Oral communication Face to face conversation Meetings Interviews
Seminars
Conferences
Group discussions
Telephonic conversations
Teleconferencing
Video conferencing
Voic s

3. Oral communication is more often used ---
1.Quicker
2.More effective to reach out to masses
3.Modulation conveys moods,facial expressions speak more than language.
4.It is personal
5.Less expensive in case of face to face.

4. Disadvantages If unplanned ,chances of mistakes
Retention of lengthy messages is difficult and important parts may be missed out.
No accountability as no record
Repetition required if not heard
Poor communicators may not convey message effectively
Not confidential

5. Written skills Planned and organized, takes more time
Documented thus official communication
Writer responsible for content
Dissemination of information is easier
Documents carry important information such as facts and statistics.
Includes letters,memos,reports,proposals,notices,minutes,circulars,manuals,newsletters,journals.

6. Disadvantages Time consuming Face to face missing, no personal touch
Expressions, feelings not conveyed
Good written skills essential for impact
Effect of communication happens only when receiver receives the communication

7. Effective oral communication
The most important component is voice.
Modulation, stress convey moods
Pronunciation
Avoid colloquial/slang usage
Eye contact
Body language must convey the right meaning
Message needs to vary as per the audience

8. Effective written communication
Usage of forceful and appropriate words
Precise, complete and correct informatio
Communication can be presented diplomatically
Avoid exaggeration
Good communication creates an impression
Avoid negative words

9. Non verbal communication

10. 1.Body language-
Facial expressions
Gestures
Posture
Appearance
2.Space
3.Time
4.Signs and
symbols
5.charts,maps,graphs
6.Posters
7.Colour and
layout
8.Sound

11. Assignment-marks 5
Q1 effective communication is called the life line of an organization. (mention the factors). Discuss
Q 2 Upward communication is dependent on downward communication. Explain