1. Highway Maintenance 2017 (HM17) Refresh of previous decision making  Cabinet, agreed in December 2014 “That the long term solutions for Highways Maintenance Services for the City of Plymouth be worked up for a final decision on preference of the proposed model by November 2015, drawing upon the best parts of other models” “The decision needs to align with wider decisions on provision of future Highway Maintenance through the work of the South West Highways Alliance (SWHA)”  Effectively, a mandate to collaborate with Member Highway Authorities

2. Highway Maintenance 2017 (HM17) Highways Maintenance Efficiency Programme (HMEP)  HMEP is a sector led transformation initiative that will maximise returns from investment and deliver efficiencies in highway maintenance services.  There is commitment to achieve a single set of contract documents, based on the HMEP template as a starting point.  Common works specification should be an objective which will be compliant with the HMEP framework and templates  Future funding from the DfT for individual Highway Authorities will be linked to delivering HMEP principles locally and evidencing this in our individual programmes.

3. Highway Maintenance 2017 (HM17) Plymouth Requirements that the contract is performance driven and geared to deliver Value for Money (VfM) with annual efficiency targets, the requirement to engage and work with the community on the delivery of locally identified issues, the requirement to employ local people with defined targets for the number of apprentices employed, a commercial arm with delivery targets to drive financial benefits through a joint venture, and a requirement to use local small and medium enterprises and supply chain partners to support and help reinvestment in the local economy.

4. Highway Maintenance 2017 (HM17) Plymouth Requirements  Clear communication with customers, specifically regarding requests for the introduction of measures, including concise explanations where the Authority will not permit requests and when we do;  “Loop closing” customer service, by which it ensures that when work is requested, we inform customers when it is physically complete and not using impersonal automated messages  Improved access to information on-line, aimed at improving responses through FAQs

5. Highway Maintenance 2017 (HM17) Additional Requirements  Penalty clauses  Break clauses in contract (gateway reviews)  Tight contract monitoring  Off peak working  Comprehensive inspection eg signs, lines  Real-time systems  Terms and conditions harmonising  Improvement works separate framework contract  Integration with other services 