1. Email Guidelines 1.Good Subject 2.Greeting 3.Clear Action early 4.All necessary details 5.How to contact you 6.Closing Signature 7.Limit bolding, italics, bullets (use - instead) 8.Set professional tone 9.Clear, concise writing (see next slide)

2. Here’s how to write clearly 1.Subject first 2.Action verb 1.Don’t use is/am/be 3.Eliminate prepositions when possible 4.List when possible 5.Eliminate unnecessary words A letter of correspondence to is what you will be writing to ask a student for information about his/her application including… Adam please send a letter to students asking for the following application information: --social security # --hometown --number of family members

3. Look at Challenger sentence Rewrite-- This letter is written to insure that management is aware of the seriousness of the current o-ring erosion problem from an engineer’s point of view.