1. Technology and Productivity

2. What Are the Potential Benefits of Technology?

3. What Are the Potential Drawbacks of Automation?

4. National Challenge Emphasis on short-term business planning Industry has limited ability to access and apply state-of-the-art research findings Education crisis presents technological challenge in the future Increased technology transfers to developing countries

5. Technology Strategy for PI Long-range planning for modernization of the organization’s productive core and its key interface and support functions Holistic view on product/service process technology Technology strategy for improving an organization’s distinctive competence and its potential competitive advantage

6. Evaluating Values of Technology Strategic impact – new market, competitive position, market share Customer impact – selection, price, quality, convenience, speed, etc. Financial impact – cost, profit, ROI Operating impact – efficiency Social impact – job, health, safety, environment

7. What Are the Costs and Values of Technology?

8. Technology for Productivity Improvement Five interdependent dimensions: Product/service design Physical production/service processes Information systems Management technology Product materials technology

9. Applications of Technology for PI – An Example

10. Product Design Technology for Productivity Improvement Computer-Aided Design (CAD) Rapid prototyping Virtual collaboration and communication for designers, cross-functional teams, suppliers, customers – web, groupware, instant messaging, project management, etc. Database and data warehouse for enterprise integration and data mining

11. Process Technology for Productivity Improvement Manufacturing (AMT) Numerically-controlled machines (NC) Flexible manufacturing systems (FMS) Cellular systems Computer-integrated manufacturing systems (CIM) Robots

12. Application of Technology in Manufacturing - Examples Welding Painting Lasers Fabrication Assembly Material Handling and storage Measurement and tracking systems

13. Automation in Distribution Automated Storage and Retrieval System (AS/RS) Automated Guided Vehicle System (AGVS) Point of Sales (POS) system Tracking system (e.g. UPS) Radio-Frequency Identification (RFID) system

14. Process Technology for Productivity Improvement Service Automated/computerized equipment Automated software systems Telecommunication systems Hand-held devices Software systems Internet

15. Applications of Technology in Services - Examples Billing and Payment On-line services Document transfer Order taking and tracking Customer service Application processing

16. Information System Technology for Productivity Improvement Application Software Systems Enterprise Resource Planning (ERP) Supply Chain Management (SCM) Customer Relationship Management (CRM) Advanced Planning & Scheduling (APS)

17. What Are the Key Functions of those Software Systems?

18. Management Technology for Productivity Improvement Standardization Continuous improvement/Kaizen Process mapping/improvement Project management Just-in-time Six sigma Knowledge Management

19. What Are Those Management Technologies?

20. Product Materials Technology for Productivity Improvement Ferrous metals Aluminum and Alloys Titanium Plastics Composite materials Ceramics Coatings and finishes

21. How to Develop Leadership in Technology for Managers?