1. 5.01 Business Etiquette
Objective 5.01 – Understand appropriate business etiquette and business communication.

2. What Is Etiquette? Rules Forms Practices The set of:
established for behavior in a polite society or in official or professional life

3. Business Etiquette
The rules of good workplace manners For example: Listening without interrupting the speaker.

4. Ways to Show Proper Etiquette In the Workplace
Show up for work on time everyday
Be dependable, honest, trustworthy
Listen without interrupting
Be energetic and enthusiastic

5. Internet Etiquette
Netiquette describes good Internet behavior. These rules should be the same behavior you follow in real life.

6. (Electronic Mail) Email Etiquette
is now the most common method of communication for many businesses.

7. Etiquette Tips
Use good manners when writing messages as the you send is a reflection of you and your company.
Use correct spelling.
Keep your message short.
DO NOT USE ALL CAPS! It looks like you are yelling.

8. Email Etiquette Tips cont.
Keep the tone appropriate to the situation.
If writing a personal note, feel free to use :-) happy faces or :-( sad faces.
Never send prank .
(Remember that your return address is automatically included in all correspondence.)

9. Proper Etiquette Tips - Posture
Posture – the way you:
Sit
Stand
Walk
Turn your head
Tells a lot about you!

10. Proper Etiquette Tips - Voice/Speech
Inflect your voice
Use proper diction to express yourself
Use appropriate body language and gestures
Maintain eye contact with audience

11. Did you know that Business Etiquette differs from one country to the next?
What is considered acceptable social behavior and manners in one country may be unacceptable in another country.

12. Compare Differences in Business Etiquette Around the World
United States
Receiving a gift from a business partner could be seen as a bribe.
Japan
It is polite to refuse a gift once or twice before accepting it.

13. Compare Differences in Business Etiquette Around the World
India
Before getting down to business in India it is customary to have tea.
Mexico
Throwing documents on a table during a meeting is an insult.

14. Effective & Appropriate Business Communication
5.01 PowerPoint Part II
Effective & Appropriate
Business Communication

15. What is Communication?
The exchange of information between sender and receiver. Without a sender and a receiver there is no communication.
Sender
Receiver

16. Communication Skills
Basic skills are tools for getting information and sharing ideas. These skills are:
Speaking
Listening
Reading and
Writing

17. Speaking
Speaking is important; when you speak, you want your listeners to get your point.
You need to have a clear idea of your:
Purpose – goal/reason for speaking
Audience – the person or group to whom you are speaking.
Subject – Your main topic or key idea when you speak.

18. Tips For Good Speaking Habits
Connect With Your Audience –
Make eye contact with your listeners.
Address people by name if possible
Match Your Body Language to Your Message –
Check your Posture and facial expressions
Use appropriate gestures

19. Tips For Good Speaking Habits
Avoid Non-words such as “uh” and “um”
Stress Key Ideas With Inflection
i.e. The pitch or loudness of your voice.
Use Correct Pronunciation
Practice Enunciation
Be Enthusiastic and Positive

20. Listening Listening is the other side of speaking.
We have to practice listening to become effective at it. There are two types of listening:
Active Listening
Passive or Taking Notes

21. Active Listening Signs of Active Listening include:
Responding with full attention.
Focus on main ideas being communicated.
Use body language and facial expressions to respond – sit up straight, lean forward, smile, or nod

22. Listening In The Workplace
Listening is one of the main activities in the workplace. Here are some listening skills you can practice in the classroom that will benefit you on the job.

23. Workplace Listening Skills
Jot down summaries in your own words
Focus on key words and main ideas (do not try to write down everything)
Note actions you need to take
Use bullets (), asterisks (*), and arrows () to show ideas that are related or connected.

24. Workplace Listening Skills
Review your notes fairly soon after you take them to be sure you understand the information.
If you can’t take written notes, make mental notes of important points.

25. Reading and Writing
Is there a day that goes by in school without reading and writing?
Reading and writing are very important basic skills needed in school and in the workplace.

26. Reading Techniques
Preview – read only the parts of a written work that outline or summarize its content. The table of contents is a good example of an outline.
Skimming – When you read through a book or document quickly, pick out main ideas and key points.
Context Clues – are hints about the meaning of unfamiliar words or phrases provided by the words surrounding them.

27. Writing Techniques
Organize your writing – write an outline of what you have to say.
Watch your tone – Keep your audience in mind.
Proofread – Use Spell Checker to check for spelling and grammar errors. Have someone check your work with you for any errors.
Edit your work – make changes to your work until your message is clear.
Much of the advice for speaking well also applies to writing well (review slides #21-23).

28. Common Forms Of Business Writing

29. Electronic Mail – Email
The most common form of business communications to is .
is also the fastest way to communicate with other people.

30. Business Letters
A formal method used to communicate with people outside the office such as:
Customers – people who buy products from and/or use the services the business provides.
Suppliers – people and other businesses that supply the goods for another business.
Business letters are usually printed on company letterhead or stationery

31. Sample Business Letter
T& M Office Supplies
23 Main Street*Anytown* NC
Tele: **Fax: **
December 1, 200-
Mary Jones
Manager, Paper R Us
40 Paper R Us Drive,
Paper Town, NC
Dear Mary Jones,
Thank you for sending us samples of your newest style of Post It. We like what we see and are interested placing an order however, we want to clarify the following information: 1). How many Post It is in box? 2). How many different colors can customers get in one box? As soon as we receive a reply from you will will place an order.
Should you have any questions please feel free to contact me via any of the communications methods listed above. I look forward to hearing from you very soon.
Again, thank you for the new Post It sample.
Sincerely,
Mary Jones, Manager
Enclosure notation
Inside or Letter address
Key current date then QS
Business letterhead (Return address)
TM 1.5”-2” depending on length of the letter
LM, RM, & BM = 1”
Complimentary Close. QS after keying
Writer’s keyed name follows space for writer’s handwritten signature. DS then key Enclosure B o d y

32. Reports Purpose – Address a topic at length.
A possible new project or
An ongoing project.
Reports also describe the results of research.
Key the title centered, in all caps two (2) inches from the top, QS after the title
Key the body in DS