1. Send the Right Messages about E-Mail By: Zach Thomas

2. Remember the Receiver… What does my receiver know? What does my receiver know? What does my receiver need to know? What does my receiver need to know? What will my receiver think, say, and do in response to this message? What will my receiver think, say, and do in response to this message? Does my receiver have special needs to consider? Does my receiver have special needs to consider?

3. Who should get the e-mail? Often you are able to send messages to everyone in the company. But should you? Often you are able to send messages to everyone in the company. But should you? People hate spam mail! Many business professionals receive 50-200 emails a day! Many business professionals receive 50-200 emails a day! Its important to only send the message to people directly involved in the problem or decision. Its important to only send the message to people directly involved in the problem or decision. Reply or Reply to all? Reply or Reply to all?

4. To email or not to email? One should decide when email is an appropriate means of communication and when it is not. One should decide when email is an appropriate means of communication and when it is not. Ex. The company has decided to downsize, email not so good… Ex. The company has decided to downsize, email not so good… Ex. Company picnic invitations, typical office communication. Email is acceptable Ex. Company picnic invitations, typical office communication. Email is acceptable

5. Emotion? Email often fails to convey the intent or emotion of the writer. Email often fails to convey the intent or emotion of the writer. Smiley’s and other email shorthand's are acceptable in some instances. Smiley’s and other email shorthand's are acceptable in some instances. But, can be considered unprofessional to some audiences. But, can be considered unprofessional to some audiences. In general, they should be avoided when writing to an unfamiliar audience. In general, they should be avoided when writing to an unfamiliar audience.

6. Get to the Point Compose subject lines very carefully Compose subject lines very carefully Don’t dilute your own message Don’t dilute your own message Use graphics sparingly Use graphics sparingly Write carefully Write carefully Proofread Proofread

7. Email Etiquette Keep these politeness pointers in mind when using email to communicate: Sending email:  Assume the message is permanent  Do not rant or use offensive language  Use email to foster connections, not to avoid in person encounters  Use a conversational but courteous tone

8. Email Etiquette cont… Keep these politeness pointers in mind when using email to communicate: Receiving email:  Promptly forward messages intended for other people  Promptly respond to messages (if a message angers you, give yourself time to relax before replying)  Don’t interrupt your work whenever messages arrive

9. ??Questions??