1. TELEPHONING SKILLS

2. SITUATIONS

3. A.Pam notices a part-time help- wanted ad for a job at supermarket. She calls the shop manager, Mr. Jackson. She asks questions about the working conditions and requirements.

4. B. John is interested in pursuing a career in pharmaceutical company. He calls a family friend who has retired from the company. John asks questions about the working conditions and requirements.

5. E-MAILING

6. To: Primary recipients Cc: Carbon copy to secondary recipients—other interested partiesCarbon copy Bcc: Blind carbon copy to tertiary recipients who receive the message. The primary and secondary recipients cannot see the tertiary recipients. Depending on email software, the tertiary recipients may only see their own email address in Bcc, or they may see the email addresses of all recipients. It is common practice to use the Bcc: field when addressing a very long list of recipients, or a list of recipients that should not (necessarily) know each other, e.g. in mailing listsmailing lists

7. WRITING AN EFFECTIVE E-MAIL *Heading ( in phrasal form) *Salutation The body (message should be in appropriate style and tone and you should stick to the point) * Complimentary close

8. When writing a business e-mail, -always include previous messages in reply - name the attachments properly -do not send confidential information via e- mail - avoid using capital letters

9. P.123 1. We are pleased to inform you that you have been accepted to the position of ………. in our company.

10. 2. Attached you may find a copy of the ….. or Attached please find a copy of the ……

11. 3. Make sure to show up at the meeting tomorrow morning.

12. 4. You may visit website to get further information and examples on the topic.

13. 5. Would you be kind enough to check the website to tell whether or not it would be useful for my research.

14. P.127 1. I barely passed the philosophy course last term. 2. Joe shows little enthusiasm in art classes. 3. Our company has made huge contribution towards the development of agriculture in our region.

15. 4. I deal with students’ questions patiently. 5. I recently came across a useful article in …… related with my thesis topic. 6. It is best to/ we suggest that you do thorough research on the company before you join it.

16. 7. She is seriously thinking about relocating to Adana to work with the new subsidiary. 8. Ethiopia and Angola showed a growth of 10.9 and 7.9 respectively in 2011.

17. 9. Finding a free parking spot has become very difficult lately as there has been a significant increase in the number of cars. 10. She generally tends to give up the work when she is under pressure.

18. THANKS FOR YOUR PARTICIPATION