1. Battle Creek VA Healthcare Delivery System

2. VETERANS HEALTH ADMINISTRATION VA Mission Statement 1

3. VETERANS HEALTH ADMINISTRATION Tribal Veteran Representative (TVR) Training You don’t have to be an ‘expert’ – just know who to call! – Helpful Hints List of Points of Contact from your respective VA Facility List of helpful websites Established TVRs to share experiences with Shadow at a local VA or CBOC 2

4. VETERANS HEALTH ADMINISTRATION Paper Airplane Exercise Rules? – First Flight………. Everyone builds an paper airplane Goal is to fly the plane – Second Flight…….. Team members build an airplane with a coach/mentor who gives instructions Goal is to fly your plane farther than the solo flight 3

5. VETERANS HEALTH ADMINISTRATION How to Soar in the Role of a TVR Be creative and look for opportunities to ‘spread the word’ of your role as a TVR – Meetings, gatherings, etc., are a great way to get your name out there as a contact for benefits information – One-to-one discussion with Veterans in your tribe or organization – Collaboration with local VA to present information or have listening posts for your Veterans – Business cards, flyers, newspaper stories of your role 4

6. VETERANS HEALTH ADMINISTRATION Learn Something New….Then Teach Someone! There are always changes in points of contact or role designations – expand your POC List to include others who are familiar with benefits or eligibility rules 5

7. VETERANS HEALTH ADMINISTRATION VAMC Battle Creek I CARE Statement 6

8. VETERANS HEALTH ADMINISTRATION Veteran Centered Care 7

9. VETERANS HEALTH ADMINISTRATION VAMC Battle Creek Campus 8