1. Chapter 1-Operations Management
Operation management is the activities, decisions and responsibilities of managing the productions and delivery of products and services. Operation functions is the arrangement of resources that are devoted to the production and delivery of products and services.

2. Operations in organization
Operation management is one of the three core functions of any organizations.
The marketing( including sales) functions
The product and services development function
Operation functions.it is responsible of fulfilling customers request for services through the production and delivery of product and services.
Support functions of any organizations facilitate the working of core functions for example accounting, finance and human resource.

3. Input-transformation-output process
Transformed resources , Material
Information
customers
The transformation process
Input resources
Output resources
Customers
Transforming resources Facilities and staff

4.   Inputs and outputs, pp. 8-11
Transformation model describes operations in terms of their input resources, transforming process and output of goods and services.
Transformed and transforming resources are the form of Input materials.
Transformed resources are the treated or the converted in a process it is the mixture of material ,information and customers.
Transforming resources act upon the transformed resources( facilities and staff).

5. Output form of the process is product and services
Tangibility distinguishes between the product and services.
products are tangible and services are intangible.
products can be stored but services can not be stored.

6. Characteristics of operations process. Pp16-17
4v`s of operation process
Volume of their inputs
Variety of the outputs
Variations of demand in the output
The degree of visibility the customers have of the production of the product and services.
Note :-go through the case study of DVD1 .
Consult block 2 page 22 for the application of these case studies.