1. DMAIC 1

2. (Define, Measure, Analyze, Improve and Control) is a process for continual improvement. It is a systematic and fact based approach to plan, sequence and implement improvement efforts using data. DMAIC 2

3. Why is this a problem? What specifically is the problem? What “pain” is occurring? Where is the problem occurring or not occurring? When did the problem first occur? How much of a problem do we really have? Who is involved with the problem? Who is not? Define 3

4. An Objective Statement An objective statement describes a preferred state: Identify what you want to achieve Clarify the level to be achieved, such as: 20 percent reduction in scrap. increase in sales volume of 12 percent in six months. 4

5. Activity - Writing an Objective Statement Formula for an Objective Statement: O.S. = D.I. + Q.I. + R.P. (Objective (Direction) (Quality (Reference to Statement) Indicator) Indicator) a Process) Examples of Objective statements: D.I. + Q.I. + R.P. Decrease the number of errors in the order invoicing process. D.I. + Q.I. + R.P. Reduce the processing time for the expense reports process. D.I. + Q.I. + R.P. Increase the timeliness of the parts ordering process. 5

6.  Identify essential information that is needed to understand the problem.  Collect data.  Use data; a lot of people will have opinions, but data are more reliable. Measure 6

7.  Brainstorm as many solutions as possible.  Get the ideas of those who are affected by the problem, involving them directly.  Don’t be concerned about cost or feasibility at this point.  Don’t be judgmental of either people or ideas.  Select the best solution from among the alternatives generated in the prior step. Analyze 7

8. Improve  Create an action plan.  Identify the steps that will need to occur to implement the solution.  Identify the time each step will take and create a schedule.  Identify the human, material and financial resources required for each step.  Determine the decision makers whose approval will be sought.  Determine accountability for carrying out each step. 8

9.  Once a problem has been eliminated - follow up the corrective action to make it permanent.  Make sure the corrective action is documented and understood by everyone. Control 9

10. Summary We look at work as a process with emphasis on spotting opportunities for improvement. We assume most people want to do well in their work – it’s the processes we must concentrate on improving. DMAIC provides a structured approach to identify and effect positive changes in the Continuous Improvement effort. 10

11. 11 Creation Process: DMEDI Focuses on development of new products, services, processes, and plants that precisely meet customer current and future needs Realizes results in 6-18 months depending on type of project Utilizes multiple tools and techniques including rigorous statistical methods when needed Sustains improvement over the long-term Disseminates improvement throughout the organization Acts as an agent of change Define Opportunities Measure Customer Needs Explore Design Concepts Develop Detailed Design Implement Detailed Design

12. 12 Customers Suppliers Strategy Technology Regulation Competitors Project Charter Timeline Team Compositi on Opportunit y Statement Project Scope & Boundaries Project Impact Project Goal/Objective Action Plan What is the process? Quick-win opportunity? Team’s focus Critical-to-Satisfaction Validated Area of Focus What part of the gap do my customers care about most? What key variables do we need to evaluate the current process? Voice of the Customer Current Performan ce Gap Desired Sigma Level Key Process Variable Key Output Variable Key Input Variable InputProcessOutputCCR Storyboard Components