1. Click to add your name and company information. Welcome to the Improving Communication through Positive Listening Approaches Seminar

2. OH-1Click to type your name and company information. Time Spent Communicating Reading 13% Writing 9% Speaking 23% Listening 55%

3. OH-2Click to type your name and company information. Verbal/Nonverbal Communications 0 10 20 30 40 50 60 7% 38% 55%Words Tone of Voice BodyLanguage

4. OH-3Click to type your name and company information. Causes for “Tune-Out”  Receiver’s purpose is different from sender’s purpose  Understimulation  Overstimulation  Pace and delivery  Lack of skill development

5. OH-4Click to type your name and company information. Listening Graph Empathic Listening Comprehensive Listening Discerning Listening Evaluative Listening Appreciative Listening

6. OH-5Click to type your name and company information. Empathic Listeners  Ask more open and feeling-oriented questions  Show more empathy  Don’t interrupt  Feel more, think less  Demonstrate sensitivity  Be more intuitive  Be more open-ended  Maintain eye-contact  Be responsive and open to questions To Be More Effective

7. OH-6Click to type your name and company information. Listening Modes Sound Color Language Appreciative Comprehensive To organize information Evaluative To make a decision Empathic Discerning To figure out topic/intent Feelings Emotions Needs

8. OH-7Click to type your name and company information. Listening Modes Politician Listening Approaches Used Effectively Discerning Comprehensive Evaluative

9. OH-8Click to type your name and company information. Listening Modes Politician Lecture Listening Approaches Used Effectively Discerning Comprehensive Evaluative Discerning Comprehensive Evaluative

10. OH-9Click to type your name and company information. Listening Modes Politician Lecture Listening Approaches Used Effectively Discerning Comprehensive Evaluative Sales Presentation Discerning Comprehensive Evaluative Discerning Comprehensive Evaluative

11. OH-10Click to type your name and company information. Listening Modes Politician Lecture Friend Sales Presentation Listening Approaches Used Effectively Discerning Comprehensive Empathic Discerning Comprehensive Evaluative Discerning Comprehensive Evaluative Discerning Comprehensive Evaluative

12. OH-11Click to type your name and company information. Dinner Guest If you could have dinner with anyone, dead or alive, who would that be and why?

13. Click to add your name and company information. Thank You for attending the Improving Communication through Positive Listening Approaches Seminar