1. Copyright © 2013 Pearson Education, Inc. publishing as Prentice HallChapter 2 - 1 Chapter 2 Mastering Team Skills and Interpersonal Communication

2. Learning Objectives 1.List the advantages and disadvantages of working in teams, describe the characteristics of effective teams, and highlight four key issues of group dynamics 2.Offer guidelines for collaborative communication, identify major collaboration technologies, and explain how to give constructive feedback 3.List the steps needed to ensure productive team meetings 4.Identify the major technologies used to enhance or replace in-person meetings Copyright © 2013 Pearson Education, Inc. publishing as Prentice HallChapter 2 - 2

3. Learning Objectives 5.Identify three major modes of listening, describe the listening process, and explain the problem of selective listening 6.Explain the importance of nonverbal communication, and identify six major categories of nonverbal expression 7.Explain the importance of business etiquette, and identify three key areas in which good etiquette is essential Copyright © 2013 Pearson Education, Inc. publishing as Prentice HallChapter 2 - 3

4. Communicating Effectively in Teams Copyright © 2013 Pearson Education, Inc. publishing as Prentice HallChapter 2 - 4

5. Copyright © 2013 Pearson Education, Inc. publishing as Prentice HallChapter 2 - 5 Communicating in Teams Problem Solving Task Forces Committees

6. Copyright © 2013 Pearson Education, Inc. publishing as Prentice HallChapter 2 - 6 AdvantagesDisadvantages Increased Information Diversity of Views Support for Solutions Improved Performance Time Issues Groupthink Hidden Agendas Increased Costs Advantages and Disadvantages of Teams

7. Copyright © 2013 Pearson Education, Inc. publishing as Prentice HallChapter 2 - 7 Characteristics of Effective Teams Have a clear objective Share a sense of purpose Communicate openly and honestly Reach decisions by consensus Think in creative ways Know how to resolve conflict

8. Group Dynamics Team Roles Team Development Resolving Conflict Overcoming Resistance Copyright © 2013 Pearson Education, Inc. publishing as Prentice HallChapter 2 - 8

9. Copyright © 2013 Pearson Education, Inc. publishing as Prentice HallChapter 2 - 9 Self- Oriented Team- Maintenance Task- Oriented Initiating and Coordinating Initiating and Coordinating Seeking Information Setting Procedures Encouraging Harmonizing Compromising Controlling and Diverting Controlling and Diverting Withdrawing Seeking Attention Assuming Team Roles

10. Copyright © 2013 Pearson Education, Inc. publishing as Prentice HallChapter 2 - 10 General Framework Orientation 1 1 Conflict 2 2 Brainstorming 3 3 Emergence 4 4 Reinforcement 5 5 Phases of Team Development

11. Copyright © 2013 Pearson Education, Inc. publishing as Prentice HallChapter 2 - 11 Proactive Behavior Communication Openness Research Flexibility Fair Play Alliance Resolving Team Conflict

12. Overcoming Resistance Express Understanding Uncover Resistance Evaluate Objections Withhold Arguments Copyright © 2013 Pearson Education, Inc. publishing as Prentice HallChapter 2 - 12

13. Summary of Objectives Copyright © 2013 Pearson Education, Inc. publishing as Prentice HallChapter 2 - 13

14. Collaborating on Communication Efforts Copyright © 2013 Pearson Education, Inc. publishing as Prentice HallChapter 2 - 14

15. Copyright © 2013 Pearson Education, Inc. publishing as Prentice HallChapter 2 - 15 Clarify Processes Avoid Group Writing Ensure Compatibility Check Progress Often Select Collaborators Agree on Goals Take Time to Bond Clarify Responsibilities Guidelines for Collaborative Writing

16. Collaborative Technologies Copyright © 2013 Pearson Education, Inc. publishing as Prentice HallChapter 2 - 16 Content Management Wiki Website Groupware Shared Workspaces

17. Discuss Improvements Be Specific Keep Feedback Impersonal Verify Understanding Time Feedback Carefully Copyright © 2013 Pearson Education, Inc. publishing as Prentice HallChapter 2 - 17 Giving Constructive Feedback

18. Summary of Objectives Copyright © 2013 Pearson Education, Inc. publishing as Prentice HallChapter 2 - 18

19. Making Your Meetings More Productive Copyright © 2013 Pearson Education, Inc. publishing as Prentice HallChapter 2 - 19

20. Copyright © 2013 Pearson Education, Inc. publishing as Prentice HallChapter 2 - 20 PreparationPreparation EfficiencyEfficiency TechnologyTechnology Virtual Meetings Virtual Meetings Face-to-Face Meetings Face-to-Face Meetings Making Your Meetings More Productive

21. Preparing For Meetings Purpose Participants Time and Place Agenda Copyright © 2013 Pearson Education, Inc. publishing as Prentice HallChapter 2 - 21

22. Copyright © 2013 Pearson Education, Inc. publishing as Prentice HallChapter 2 - 22 Stay on Track Stay on Track Follow the Rules Follow the Rules Invite Participation Invite Participation Participate Actively Participate Actively Close Effectively Close Effectively Conducting and Contributing to Effective Meetings

23. Summary of Objectives Copyright © 2013 Pearson Education, Inc. publishing as Prentice HallChapter 2 - 23

24. Using Meeting Technologies Copyright © 2013 Pearson Education, Inc. publishing as Prentice HallChapter 2 - 24

25. Using Meeting Technologies Virtual Meetings Teleconferences Videoconferences Web-Based Systems Copyright © 2013 Pearson Education, Inc. publishing as Prentice HallChapter 2 - 25

26. Summary of Objectives Copyright © 2013 Pearson Education, Inc. publishing as Prentice HallChapter 2 - 26

27. Improving Your Listening Skills Copyright © 2013 Pearson Education, Inc. publishing as Prentice HallChapter 2 - 27

28. The Importance of Listening Skills Copyright © 2013 Pearson Education, Inc. publishing as Prentice HallChapter 2 - 28 Relationships, Opportunities, Diversity

29. Copyright © 2013 Pearson Education, Inc. publishing as Prentice HallChapter 2 - 29 ContentContent ActiveActiveEmpathicEmpathic CriticalCritical Recognizing Types of Listening

30. Copyright © 2013 Pearson Education, Inc. publishing as Prentice HallChapter 2 - 30 RespondingResponding 5 Feedback Message ReceivingReceiving 1DecodingDecoding 2RememberingRemembering 3 EvaluatingEvaluating 4 Understanding The Listening Process

31. Selective Listening Selective Perception Memory Problems Overcoming Barriers to Effective Listening Copyright © 2013 Pearson Education, Inc. publishing as Prentice HallChapter 2 - 31

32. Summary of Objectives Copyright © 2013 Pearson Education, Inc. publishing as Prentice HallChapter 2 - 32

33. Improving Your Nonverbal Communication Skills Copyright © 2013 Pearson Education, Inc. publishing as Prentice HallChapter 2 - 33

34. Copyright © 2013 Pearson Education, Inc. publishing as Prentice HallChapter 2 - 34 Strengthen Words Weaken Words Replace Words Understanding Nonverbal Communication

35. Copyright © 2013 Pearson Education, Inc. publishing as Prentice HallChapter 2 - 35 Touching Behavior Vocal Characteristics Facial Expressions Time and Space Personal Appearance Gestures and Posture Recognizing Nonverbal Communication

36. Summary of Objectives Copyright © 2013 Pearson Education, Inc. publishing as Prentice HallChapter 2 - 36

37. Developing Your Business Etiquette Copyright © 2013 Pearson Education, Inc. publishing as Prentice HallChapter 2 - 37

38. Copyright © 2013 Pearson Education, Inc. publishing as Prentice HallChapter 2 - 38 Successful Teamwork Productive Meetings Nonverbal Communication Effective Listening The Workplace Social Settings Online Communication The Importance of Business Etiquette

39. Etiquette In The Workplace Personal Appearance Personal Grooming Personal Demeanor Telephone Skills Copyright © 2013 Pearson Education, Inc. publishing as Prentice HallChapter 2 - 39

40. Copyright © 2013 Pearson Education, Inc. publishing as Prentice HallChapter 2 - 40 Business Meals Mobile Phones Inappropriate Topics Appearance and Actions Personal Introductions Etiquette in Social Settings

41. Copyright © 2013 Pearson Education, Inc. publishing as Prentice HallChapter 2 - 41 Avoid personal attacks Stay focused on the original topic Do not present opinions as facts Follow grammar and spelling rules Use virus protection Business Etiquette Online

42. Copyright © 2013 Pearson Education, Inc. publishing as Prentice HallChapter 2 - 42 Ask permission before IM chatting Control language and emotions Avoid multitasking and IM Never assume privacy Avoid “reply all” in email Do not waste other people’s time Business Etiquette Online

43. Summary of Objectives Copyright © 2013 Pearson Education, Inc. publishing as Prentice HallChapter 2 - 43

44. Copyright © 2013 Pearson Education, Inc. publishing as Prentice HallChapter 2 - 44 Chapter 2 Mastering Team Skills and Interpersonal Communication

45. Copyright © 2013 Pearson Education, Inc. publishing as Prentice HallChapter 2 - 45