1. Knowledge for healthcare: a development framework UHMLG Summer Conference June 18th 2015 Richard Osborn London Strategic Lead for Library Services and eLearning

2. www.hee.nhs.uk Knowledge for healthcare Full framework and a short briefing are available at: http://hee.nhs.uk/work- programmes/library-and- knowledge-services/

3. www.hee.nhs.uk Shaping our approach

4. www.hee.nhs.uk NHS bodies, their staff, learners, patients and the public use the right knowledge and evidence, at the right time, in the right place, enabling high quality decision-making, learning, research and innovation to achieve excellent healthcare and health improvement Our vision

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6. Workforce planning & development

7. www.hee.nhs.uk Prof. Ian Cumming OBE Chief Executive, HEE “Healthcare library and knowledge services are a powerhouse for education, lifelong learning, research and evidence-based practice Our ambition is to extend this role so that healthcare knowledge services become business- critical instruments of informed decision-making and innovation”

8. www.hee.nhs.uk #HEELKS Governance Structure

9. www.hee.nhs.uk Current Awareness Core Service Offer Streamlining KM Wider NHS Patients & Public Service transformation

10. www.hee.nhs.uk Workforce planning & development Workforce profile Compet- encies Training - curriculum Talent manage ment CPD resources

11. www.hee.nhs.uk Optimising investment Funding model for local services Return on Investment study

12. www.hee.nhs.uk Quality & impact Metrics Impact LQAF Research

13. www.hee.nhs.uk Open Access Knowledge Hub Collaborative purchasing Authen- tication Discovery service for the future Resource Discovery

14. www.hee.nhs.uk Quality and Impact Increase in use of the refreshed Impact Toolkit: used by 95% of services Proportion of library and knowledge services over 90% compliant with NHS Library Quality Assurance Framework: 98% Service Transformation Increase in proportion of knowledge services with clinical/outreach librarians: from 58% to 80% Increase in production and use of nationally-produced horizon scanning bulletins: 25% increase in Year 1; 10% in Years 2 and 3 Resource Discovery Increase the proportion of staff in four target groups (medical and dental; nursing and midwifery; allied health; scientific and technical) using NHS-funded knowledge resources and services: by 20% Across the whole NHS workforce, increase the number of staff using NHS-funded knowledge resources and services: by 10% Double the amount of investment in national, collaborative procurement of e-resources Workforce Development Define and publish core and specialist competencies (then set ambitious targets to increase the proportion of staff with these) Metrics for success

15. www.hee.nhs.uk Partnerships are central to success Ensure a consistent, equitable, funded core service offer to learners and staff and offer coordinated information to patients and the public A coherent approach to deliver Knowledge for Healthcare; optimise investment in products & services Committed to: –learning from and partnering with others –strengthening working relationships across the library community

16. www.hee.nhs.uk Building on best practice

17. Service redesign – partnering, shared services, mergers Streamlining back office - at scale Workforce planning and design – skill mix role redesign Getting the right leadership in place – talent management, succession planning, strategic thinking Understanding outcomes; RoI £$£$£$ Sustainable funding models Harnessing technical advances for the 21 st How do we achieve quick and easy access? Some of “the difficult stuff”

18. www.hee.nhs.uk #HEELKS Workforce Planning and Development Working Group Chaired by David Stewart and Sue Lacey Bryant. Members include Pip Divall, Simon Edwards, Sharon Markless, Anthea Sutton, Gil Young and Gary Sutton Five task and finish groups are being set up:- Signposting LKS staff to CPD and learning resources Defining core competencies / advanced competencies National training programme Workforce profiling Talent management toolkit

19. www.hee.nhs.uk LEAD Leadership at every level Effective talent management Appropriately skilled workforce Designing roles and services for changing needs

20. www.hee.nhs.uk #HEELKS We will welcome your feedback on these questions: What is working well with current LKS provision? Which parts of the vision most resonate with you? What can we do together? Louise Goswami National Programme Manager for Library and Knowledge Services louise.goswami@nhs.net louise.goswami@nhs.net HEE.knowledgeforhealthcare@nhs.net Questions