1. 1 What is Systems and Operations Management? u Improving efficiency and quality u Solving business problems u Increasing profitability by managing the operations of a firm - producing and delivering products and services CAD Design at Cannondale Bicycle

2. 2 When operations are managed well: - costs are low - quality is high - profitability is high Examples: –Taco Bell - saved $40 million in 3 years –Elevator mirrors in Las Vegas - reduced customer complaints about waiting –Santa Monica freeway repair after earthquake - did in 4 months what should have taken 2 years

3. 3 Important information: u SOM 120 is not an operations management course – statistics are used in all options, including marketing, finance, accounting, etc. u As such, SOM 120 should not be used as a gauge of what will be learned in other SOM courses u To test this for yourself, we recommend taking SOM 306 before making a final decision on your option (as well as 300-level courses in other options) u (Some students take SOM 306 and/or 307 late in their degree, after which they wish they had chosen SOM as a major -- but by then its too late to switch.)

4. 4 SOM Majors u They also benefit from high salaries and excellent job opportunities: Toyota Water Test u SOM majors benefit from a degree that teaches skills in efficiency and quality, which are useful in any career

5. 5 Opportunity: There are not enough SOM graduates to fill the jobs that are available

6. 6 Opportunity: Lots of jobs + high salaries + gaining skills for managing efficiently and with high quality = Opportunity for you Toyota Inspection

7. 7 Some job titles for SOM graduates u Project Manager u Purchasing Manager u Quality Assurance Manager u Inventory Control Manager u Production Planner u Operations Analyst u Decision Support Systems Analyst

8. 8 Some Companies Employing Recent Graduates u Amgen u Baxter u Rocketdyne u Countrywide Home Loans u Eastman Kodak u Harman Electronics u Microsoft u Nestle u Southern California Edison u Teradyne

9. 9 Operations decisions : some examples u System operation –Personnel: allocate for efficiency –Forecasting demand –Inventory management –Waiting line management –Scheduling employees and customers

10. 10 An Operations Example: Modeling Waiting Lines Multiple Queue Single queue Take a Number 34 8 2 610 12 11 5 7 9 Question: Which line-up configuration do you think gives the shortest average waiting time?

11. 11 More operations decisions u System Design –Capacity –Location –Arrangement of departments –Providing products and services in an efficient and high quality manner

12. 12 Basic courses offered by SOM u SOM 306Operations Management u SOM 307Data Analysis and Modeling for Business Hospital Admitting

13. 13 Some courses in the Systems and Operations Management option u Global Operations Management u Decision Support Systems u Quality Management and Control u Operations Design and Management u Manufacturing Resource Planning u Project Management u Managing for Service Excellence

14. 14 Any questions? ???